Dutch Speaking Customer Service for Hotel Reservations & Hospitality Department

Patrique Mercier Recruitment is delighted to offer a fantastic entry-level opportunity for Dutch Speaking Customer Service representatives in the Hotel Reservations and Hospitality Department in sunny Greece!

Our agency specializes in connecting multilingual individuals with exceptional career opportunities around the world. This role provides a unique chance to work in a dynamic hospitality environment, assisting guests and ensuring a seamless experience for Dutch-speaking customers. As part of our commitment to supporting your professional development, we help you navigate the challenges of relocating to a new country while contributing to a thriving local industry.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients in hotel reservations and hospitality inquiries
• Assist guests with bookings, modifications, and cancellations in a professional manner
• Respond to inquiries via phone, email, and live chat, addressing questions and resolving issues efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with the hotel operations team to ensure a smooth and enjoyable experience for guests
• Stay updated on promotions, services, and local attractions to provide accurate information to customers
• Actively contribute to continuous improvement in customer service processes

Requirements

• Fluency in Dutch and English (both written and spoken); additional languages are a bonus
• Willingness to relocate to Greece - remote work only within Greece
• Previous experience in customer service or the hospitality industry is highly desired
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced and team-oriented environment
• Proficiency in using reservation systems and customer service software
• A customer-centric approach and an eagerness to assist others
• Willingness to relocate for the position and embrace a new cultural experience

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and the first 4 weeks hotel )
• Free Greek Lessons, Engagement Activities