Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Strong communication and interpersonal skills., Customer-focused attitude with a positive approach., Basic computer proficiency and familiarity with customer support software is a plus..

Key responsabilities:

Provide exceptional customer service to Dutch-speaking clients through various communication channels.

Assist customers with inquiries related to online orders, products, payment, and delivery.

Handle and resolve customer complaints with professionalism and care.

Document customer interactions and maintain detailed records of each case.

Job description

Patrique Mercier Recruitment is excited to offer an entry-level position for a Dutch Speaking Customer Care representative within our Online Shopping Platforms Department located in beautiful Greece.

This role is perfect for individuals who enjoy working in a fast-paced environment and have a passion for e-commerce and customer service.

As a Customer Care representative, you will assist our Dutch-speaking customers with their inquiries related to our online shopping platforms. Your key responsibilities will include managing customer questions, resolving issues, and ensuring that our customers have a seamless shopping experience.

This is a fantastic opportunity to contribute to a dynamic team while building valuable skills in customer service and e-commerce!

Responsibilities

Provide exceptional customer service to Dutch-speaking clients through various communication channels (phone, email, chat)
Assist customers with inquiries related to online orders, products, payment, and delivery
Handle and resolve customer complaints with professionalism and care
Document customer interactions and maintain detailed records of each case
Collaborate with team members to ensure efficient service delivery
Stay updated on product offerings, promotions, and company policies
Participate in training sessions to continuously improve product knowledge and customer service skills

Requirements

Fluency in Dutch and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills
Customer-focused attitude with a positive approach
Willingness to learn and adapt in a fast-paced environment
Basic computer proficiency and familiarity with customer support software is a plus
Ability to work both independently and as part of a team
Interest in online shopping and e-commerce is advantageous

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile