Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and interpersonal skills., Ability to work in a fast-paced environment and manage multiple tasks., Proficient in customer service software and Microsoft Office tools..

Key responsabilities:

Provide outstanding customer service to German-speaking clients regarding fashion and apparel products.

Assist customers via phone, email, and chat to resolve inquiries and issues.

Document customer interactions and feedback in the company’s CRM system.

Collaborate with the team to ensure improved service delivery and customer satisfaction.

Job description

Patrique Mercier Recruitment is excited to present an amazing entry-level opportunity for a German Speaking Customer Service representative in the Fashion & Apparel Department, located in Greece.

Our agency specializes in bridging the gap between multilingual talents and premier employers across various industries. In this role, you will be instrumental in providing exceptional service and support to German-speaking customers seeking assistance with their fashion and apparel inquiries.

This position offers a chance to work in a dynamic and stylish environment while enjoying the vibrant culture of Greece. If you have a passion for fashion and a commitment to excellent customer service, we encourage you to apply!

Responsibilities

Provide outstanding customer service to German-speaking clients regarding fashion and apparel products.
Assist customers via phone, email, and chat to resolve inquiries and issues.
Maintain a deep understanding of the brand's product offerings to provide accurate information.
Document customer interactions and feedback in the company’s CRM system.
Collaborate with the team to ensure improved service delivery and customer satisfaction.
Stay updated on fashion trends and product knowledge to enhance customer interactions.

Requirements

Fluency in German and English (both written and spoken).
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills.
Ability to work well in a fast-paced environment while managing multiple tasks.
Proficient in using customer service software and Microsoft Office tools.
A proactive approach to identifying and solving customer issues.
Willingness to relocate to Greece and immerse yourself in the local culture.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile