Offer summary

Qualifications:

Fluency in German and proficiency in English; additional languages are a plus., Strong communication skills with a customer-centric approach., Ability to work under pressure and manage multiple tasks., Familiarity with customer service software and CRM systems..

Key responsabilities:

Provide exceptional customer service to German-speaking clients via phone, email, and live chat.

Assist customers with inquiries about health and wellness products and process orders, returns, and exchanges.

Document all customer interactions in the CRM system and identify customer needs for tailored solutions.

Collaborate with the team to enhance service processes and stay updated on product knowledge.

Job description

Patrique Mercier Recruitment is proud to offer an exciting entry-level opportunity for German Speaking Customer Service representatives located in Greece, specifically for a renowned company specializing in health and wellness products.

This unique role not only provides you with the chance to support customers who are passionate about their wellness journey but also allows you to experience the rich culture and lifestyle of Greece. Our agency is dedicated to connecting multilingual talent with top employers in various industries, ensuring a rewarding career path for our candidates.

Responsibilities

Provide exceptional customer service to German-speaking clients through various channels, including phone, email, and live chat
Assist customers with inquiries regarding health and wellness products, ensuring accurate information is conveyed
Process orders, returns, and exchanges smoothly while adhering to company policies
Document all customer interactions thoroughly in the CRM system
Identify customer needs and provide solutions tailored to their health and wellness objectives
Collaborate with the team to enhance service processes and improve customer satisfaction
Stay updated on product knowledge and company offerings to serve customers better

Requirements

Fluency in German and proficiency in English (both written and spoken); knowledge of additional languages is a plus
Willingness to relocate to Greece - remote work only within Greece
Strong communication skills and a customer-centric approach
Ability to work under pressure and manage multiple tasks simultaneously
Familiarity with customer service software and CRM systems
Enthusiasm for health and wellness products and industry knowledge
Willingness to relocate to Greece and adapt to a new environment

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile