Offer summary

Qualifications:

Fluency in Dutch and English, both spoken and written; knowledge of additional languages is a plus., Strong communication and interpersonal skills., Ability to work efficiently in a fast-paced environment., Proficient in using customer service software and tools..

Key responsabilities:

Provide high-quality customer service to Dutch-speaking users regarding public transport inquiries.

Assist customers with route planning, ticket purchasing, and fare information.

Handle complaints and issues professionally to ensure customer satisfaction.

Maintain accurate records of customer interactions and feedback.

Job description

Patrique Mercier Recruitment is excited to offer a rewarding opportunity for Dutch Speaking Customer Service representatives within the Public Transport Services Department. This is an excellent chance to play a vital role in facilitating travel for others while working in a supportive and dynamic environment. Our agency specializes in connecting multilingual candidates with top employers across various sectors, ensuring that your skills and experiences are well-matched with leading companies. In this role, you will assist Dutch-speaking customers with queries related to public transport services, ensuring a seamless travel experience. Join us in making public transportation more accessible and enjoyable for everyone!

Responsibilities

Provide high-quality customer service to Dutch-speaking users regarding public transport inquiries.
Assist customers with route planning, ticket purchasing, and fare information.
Handle complaints and issues professionally to ensure customer satisfaction.
Maintain accurate records of customer interactions and feedback.
Collaborate with colleagues to gather information and resolve complex queries.
Stay updated on public transport policies, services, and fare changes to provide accurate information.

Requirements

Fluency in Dutch and English (both spoken and written); knowledge of additional languages is a plus.
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Proficient in using customer service software and tools.
A customer-focused mindset with excellent problem-solving abilities.
Willingness to work flexible hours to meet the needs of the public transport service.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile