Partner Success Manager

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role 

The Partner Success team is the face of Waymark with MCO and provider partners. This team builds relationships with stakeholders across our partners and ensures satisfaction, retention and growth. Partner Success forms a deep understanding of our partners’ needs and collaborates with teams across Waymark to ensure we meet these needs.

This role will play a vital role strengthening our approach to partner management. This is critical as Waymark scales. You will be responsible for managing and evolving the tools and processes that support strong partnerships. Reporting to the VP of Partner Success, you will use your project management and analytical skills to drive strategic initiatives and ensure smooth execution of projects. You should be an excellent communicator who enjoys synthesizing information for customers, but also loves sharing insights from customers with teams internally to strengthen our products and services.

Responsibilities

• Support the health of our partnerships and enable growth by standardizing internal processes and tools and contributing to partner touchpoints 
• Monitor KPIs to assess relationship health and identify opportunities for improvement. Propose solutions to increase partner satisfaction 
• Serve as the Partner Success Lead on smaller accounts, providing impact updates and ensuring prompt response and follow up as needed
• With Account Leads, create effective presentations using both quantitative and qualitative data to advance our partnerships
• Lead strategic and operational initiatives within Partner Success and participate in cross-functional initiatives to advance organizational goals
• Maintain and improve account governance and documentation, including project plans , account snapshots, and internal Wiki pages.
• Collaborate with internal and external stakeholders to design and implement new pilots, ensure projects stay on task and adhere to agreed upon timelines.

Required Qualifications

• 5 years of experience that includes roles in consulting, customer success, and/or project management, with a minimum of 1 year in health tech or services 
• Strong project management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset
• Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
• Experience collecting and analyzing data, and making data-driven presentations
• Exceptional written and verbal communication skills
• Self-motivated and eager to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
• Flexible and adaptable to the changing needs of a fast growing start up
• Deep commitment to improving healthcare for underserved populations

Preferred Qualifications

• Medicaid and healthcare transformation experience
• Experience with value-based contracts and primary care providers

Salary Range

US employees in New York City, Seattle, or the San Francisco Bay Area: $115,000 - $155,000

US employees in Austin, Boston, Chicago, Denver, San Diego & Washington DC: $106,000 - $145,000

US employees outside of the above listed US Cities: $101,000 - $135,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!