Offer summary

Qualifications:

At least 2 years of Salesforce consulting experience in Service Cloud and Sales Cloud., At least 1 year of Business Analyst or equivalent experience related to tasks in Salesforce., Salesforce Certified Administrator and Salesforce App Builder certifications are required., Detail-oriented with effective communication skills and a creative mindset for problem-solving..

Key responsabilities:

Work with clients to understand and analyze their business processes.

Collaborate with team members to define and document requirements.

Handle complex administrative functions, including creating visual flows and data migration.

Provide end user support and act as the point of escalation for Associate Consultants and Administrators.

Job description

THUNDER | JOB DESCRIPTION

Salesforce Administrator (Service Cloud + Sales Cloud)

Location: Remote (WFH) - Manila, Philippines Metro Area (with availability during US time zones)

Job Summary:

Attention Salesforce Superheroes in the Philippines! Exciting news – Thunder has expanded its horizons, and we are seeking a talented and versatile Salesforce Administrator to join our growing Philippines delivery team.

As a Salesforce Administrator, your mastery on functional skill set is required because you will be responsible for strategic engagements with clients, specifically within Salesforce Service Cloud and Sales Cloud. Your "day to day" will include designing and delivering scalable solutions using Salesforce out-of-the-box applications, as well as other third party integrations, along with business process analysis and design, configuration and deployment. You will be assigned as a Co-Project Lead on Accounts and provide oversight on a team of resources, holding responsibility for the general direction of varying projects.

Key Responsibilities:

Work with clients to understand and analyze their business process
Collaborate with members to define and document requirements
Work on and resolve medium to high priority cases within the specified SLAs
Handle complex administrative functions such as, but not limited to, creating visual flows, implementing data model, data migration etc.
Provide end user support, working on configuration changes, bug fixes, and minor enhancements
Be the immediate point of escalation for Associate Consultants, and Administrators

Qualifications:

At least 2 years of Salesforce consulting experience in Service Cloud and Sales Cloud
At least 1 year of Business Analyst or equivalent experience related to tasks in Salesforce
At least 2 Active Salesforce Certifications + willingness to achieve 4 Active Salesforce certifications within your first 6 months of employment
- Required:
  - Salesforce Certified Administrator
  - Salesforce App Builder
- Preferred:
  - Salesforce Certified Sales Cloud Consultant
  - Salesforce Certified Service Cloud Consultant
  - Salesforce Certified Experience Cloud Consultant
  - Salesforce Advanced Administrator
  - Salesforce Certified AI Associate
  - Salesforce Certified AI Specialist
Willingness to achieve additional certifications on emerging technologies as required per role
Salesforce Certifications desired, but not required.
Great work ethic (we talk about our Core Value - Grit a lot!)
Detail-oriented with the ability to work independently and in a team environment
Creative mindset, with critical thinking for problem-solving
Must be adept to work in a fast-paced environment
Effective communication skills (i.e. able to translate technical requirements into business language)
Can work efficiently and productively by using time wisely

Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Candidates authorized to work in the Philippines are encouraged to apply.

Life@Thunder

The Perks

Generous Health Benefits
Competitive Vacation offerings + Birthday Leave
Real Opportunity to Develop your Salesforce expertise through Mentorship + Certifications
13th Month Pay provided
Performance Bonus Opportunities and Anniversary Bonus
Permanent Work From Home (WFH), and WFH Stipend
Maternity & Paternity Leave provided
People-First Leave Policies and Benefits for teammate wellbeing

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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