Support Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary: We are seeking a Junior Developer / Support Technician to join our team and assist with both technical support and software development. This role involves providing first-level support for client computers and our software platform, troubleshooting technical issues, and ensuring a smooth user experience. In addition, you will contribute to the development and maintenance of our software, written in C#, by working on new features and resolving bugs.

This position is ideal for someone looking to grow their technical skills while gaining hands-on experience in both software development and IT support.

Primary Responsibilities:

• Provide first-level technical support to users, diagnosing and resolving issues related to client computers and software.
• Investigate, troubleshoot, and escalate software bugs and technical problems as needed.
• Develop and implement new features within the C# software platform.
• Collaborate with the development team to improve software performance and usability.
• Document technical issues, solutions, and development changes.

Skills & Competencies:

• Proficiency in C# development, with an understanding of object-oriented programming principles.
• Strong problem-solving abilities, particularly in diagnosing technical support issues.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.

Minimum Qualifications:

• Experience with C# and .NET development, either through schooling or work experience
• Experience with SQL or SQL-like languages.
• Experience with networking and the Windows operating system
• Ability to work and communicate effectively with clients

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.