Offer summary

Qualifications:

College degree or high school diploma required., 1+ years of experience in a contact center or customer service role., Strong communication skills and proficiency in CRM systems., Detail-oriented with problem-solving abilities..

Key responsabilities:

Handle customer requests and troubleshoot issues via phone, chat, and email.

Communicate effectively with customers regarding orders, enrollments, and financial matters.

Complete assigned projects within timelines and assist with resolving holds.

Recommend improvements to existing documentation and procedures.

Job description

Dedicated to Excellence, Committed to Service

Abeka Customer Service (Remote/Part Time)

The Remote Customer Service staff handles customer requests within our CRM tool and contributes to various offline project areas. Remote staff will troubleshoot issues and communicate resolution to customers via phone, chat, and email.

Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI.

Pay is $15.53/hr., 25 hrs./wk., no benefits.

Communicate with Customers

Communicate effectively with customers regarding held orders, enrollments, transcripts, financial matters, and other account impacting issues. Resolve customer inquiries or create a case for follow-up. Must also communicate effectively with peers, supervisors, and other departments.

Assist with Projects

Complete assigned projects within communicated timelines. Help to resolve holds, explain enrollment requirements, and understand research data. Work effectively and independently to meet productivity goals.

Increase Job Knowledge

Know and understand all policies, procedures, and processes of Customer Service. Work with supervisor to learn about and assist new project areas as business needs change.

Recommend Improvements

Recommend changes or improvements to existing documentation and procedures.

FLSA Status - Scanning (Non-exempt)

Education

College Degree, HS (Required)

Work Experience

1+ years in a contact center, 1+ years in customer service

Physical Requirements and Skills

Communication, Customer Relationship Management (CRM) System, Customer Service, Deadline Management, Detail-Oriented, Entrepreneurship, Interpersonal Relationships, Microsoft Applications, Organizing, Prioritization, Problem Solving

Mission and Purpose –Understands and implements the mission and purpose of the ministry within their workplace.
Character –Is authentic, fair, and honest in all interactions; shows integrity and humility; keeps confidences.
Ownership –Performs work efficiently and accurately; needs minimal supervision; accepts coaching and guidance.
Initiative –Shows interest and takes action without being prompted; is motivated and resourceful in achieving results.
Flexibility –Is open to change and new information; adapts behavior and work methods in response to work needs.
Learning –Masters new technical and business knowledge; constantly seeks self-improvement by increasing skills and abilities.
Team Work –Gets along well with others; actively participates on the team by sharing responsibilities and ideas.
Competence –Has the skills and experience required to do the job; keeps up to date on knowledge, skills, and abilities.
Customer Experience –Delivers great customer experiences; listens well; provides friendly and helpful assistance.
Attendance –Reports to work on time as scheduled.
Professionalism –Dresses appropriately for work; conducts themselves in a courteous, professional manner.

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.

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