Senior Healthcare Client Account Manager

Job Description:

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and culture.  Learn more at https://www.toppanmerrill.com/careers/.  About Toppan Merrill

Toppan Merrill has an exciting opportunity for a Healthcare Client Account Manager to join our remote team.   You will provide direction and thought leadership to clients and internal employees on high visibility projects involving Medicare and Medicaid member communications such as Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefits (SB) and Directories. You will manage our internal end-to-end development of annual Centers for Medicare & Medicaid Services (CMS) member materials for a variety of customer accounts.

Job Responsibilities:

• Collaborates with the business and our clients to manage the end-to-end development of assigned coded templates
• Handles client communication and delivery schedules for multiple client accounts (i.e. setting and managing client expectations, developing a project plan/tracker, understanding risks and assigning team members to specific tasks)
• Collaborates with other internal consultant teams and management to ensure that business objectives, processes, materials, product development and requirements are in alignment with internal and external stakeholders
• Responsible for adhering to a strict timeline for client member communication document creation and delivery to production
• Works with clients to derive data elements and logic that drive automated publication of compliance-mandated communications
• Directs or instructs, and reviews work of other team members
• Acts as subject matter expert in all phases of the internal development and implementation process
• Possesses intimate health insurance market and product knowledge in order to interact with clients and internal marketing personnel
• Expertly discusses and advises clients on changes implemented by governing bodies which includes CMS
• Proficient knowledge and skills in interpretation of client edits, which are often vague, in various document types such as Adobe Acrobat, MS Word and Excel, etc.
• Understand dynamic publishing and variable data technology (HTML, SQL) logic, technology solutions, data bases, data insertion, data feeds
• Works effectively independently as well as a valuable team member and is willing to help in all phases of the document development process
• Subject matter expert within a secondary team function such as Configuration and/or QA

About You:

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years experience working with government or regulatory agency templates, documents, and regulatory compliance deadlines and rules.
• Experience and understanding of CMS Medicare Marketing and Communications guidelines
• Knowledge of the CMS bid process and benefit filings

We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $75,000 - $85,000 annually based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• 401(k) with company match with full vesting from date of hire
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.