Account Manager | Tech - REMOTE

Role: Account Manager | Tech - Remote

Commitment: Full Time + for a High-Tech SaaS Company

Reports to: Director, Strategic Accounts

Direct Reports: none

Location: Remote - Work Hours/East Coast Time Zone.  TAMPA OR MIAMI based resources preferred. 

Travel: Occasional travel - once per quarter for team meetings, tradeshows, etc. 

Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC (quote to cash), HubSpot, Perplexity.ai, Jira, Confluence, Gainsight, calendly, Groove (Sales Engagement)

Account Managers at Addigy own their role and are responsible for driving revenue growth and retention within a portfolio. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

Near Term Performance Objective for the Role: 

• Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets within the first 90 days.
• Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner, with an eye toward identifying cross-sell and upsell opportunities early in the customer journey.
• Establish a structured cadence of check-ins and strategic reviews to drive customer engagement, expansion, and retention, ultimately increasing lifetime value.

To make a meaningful impact, you can:

• Drive expansion and revenue growth by proactively identifying upsell and cross-sell opportunities in your accounts and successfully renewing customer contracts.
• Drive customer relationship depth and strategically guide customers toward expansion opportunities that align with their needs.
• Build long-term, trust-based relationships that consistently reinforce Addigy’s value proposition, keeping customers engaged and invested in our solutions.
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives.

You’ll be successful by doing the following things:

• Revenue and Expansion Focus: Identify and pursue expansion opportunities through a deep understanding of each customer’s goals and needs. Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts.
• Relationship-Driven Retention: Maintain high-touch, strategic relationships with key stakeholders, aligning regularly to ensure Addigy’s solutions remain integral to their success. Leverage these relationships to support both renewals and expansions.
• Strategic Account Planning: Develop targeted account plans that outline specific actions and timelines for growth. Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value.
• Proactive Issue Management: Anticipate potential challenges and proactively manage risks within your accounts, addressing issues swiftly and strategically to maintain customer satisfaction and loyalty.
• Value-Driven Engagements: Regularly showcase Addigy’s impact on customers’ success through QBRs and routine calls, keeping a consistent focus on measurable outcomes that underscore the value of expanding their investment with Addigy.

Who we are looking for:

• Customer Success/Account Management with a Revenue Focus: Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets, especially in SaaS or technology settings.
• Domain experience: Experience selling into- and preferably managing existing customers- where MSPs were the target audience (ICP). Bonus points for experience in our core solutions listed below.
• Expert Relationship Builder: Demonstrated ability to establish and maintain influential, trust-based relationships that support revenue growth and long-term retention.
• Results-Driven Communicator: Skilled in aligning conversations and presentations with customer goals, clearly demonstrating the value of expansion opportunities.
• Analytical and Strategic Mindset: Proficient in creating account strategies informed by customer data and insights, using a methodical approach to expand customer accounts and secure renewals.
• Proactive Problem Solver: Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions that maintain customer satisfaction and loyalty.

Compensation:  Base salary of $50k/50k commission potential tied to monthly/quarterly targets.

Other Expectations as part of the Addigy Team: 

• You and your manager will set quarterly performance milestones at the beginning of each quarter. At the end of each quarter, you’ll review your progress during your Quarterly Conversation.  
• Prepare for and participate in Weekly 1:1 meetings with your manager.
• Capture your measurable results on a weekly scorecard in Ninety.io.
• Prepare for and participate in all weekly Team Meetings. 
• Attend All Hands Meetings and other company events as requested. 
• Attend other cross-functional team meetings as requested. 

Who is Addigy? We are a successful, growing, Miami-based SaaS company. We build amazing software to support the Apple Community. In fact, Addigy is the most powerful tool for organizations of all sizes to manage their Apple devices. We are continuously listening, learning and evolving our solutions, and our customers love us! Our Passion is to empower IT professionals to deliver the BEST Apple experience.  

Our mission is to empower Managed Service Providers (MSPs) and Internal IT teams with industry-leading solutions for Apple device management. We are devoted to ensuring that organizations can provide top-notch support and services, leveraging our innovative platform to maintain and optimize all of their Apple devices from a singular, intuitive interface. 

Our Passion: We empower IT professionals to deliver the BEST Apple experience.  

Our Niche: Security, Scalability and Apple Expertise. 

Our Three Uniques: Our Platform, Our People, Our Process.

Our 5 Year Target: To be the LEADING platform that revolutionizes Apple Management!

Our Core Values: Humble, Hungry & Smart.

• Humble: I compliment or praise colleagues without hesitation. I easily admit to my mistakes. I am willing to take on lower-level work for the good of the team. I gladly share credit for team accomplishments. I readily acknowledge my weaknesses. I offer and accept apologies graciously.
• Hungry: I do more than what is required in my own job. I have passion for the “mission” of the team. I feel a sense of personal responsibility for the over success of the team. I am willing to contribute to and think about work outside of office hours. I am willing to take on tedious or challenging tasks whenever necessary. I look for opportunities to contribute outside of my area of responsibility.
• Smart: I generally understand what others are feeling during meetings and conversations. I show empathy to others on the team. I demonstrate an interest in the lives of my teammates. I am an attentive listener. I am aware of how my words and actions impact others on the team. I adjust my behavior and style to fit the nature of a conversation or relationship.

Core Solutions:

• Security & Compliance: Addigy is committed to the highest standards of security, offering secure access controls, encrypted communications, and regular compliance updates.
• Device Management & Information: Addigy consolidates your Apple device management into one robust platform, allowing for real-time monitoring, maintenance, and reporting of macOS, iPadOS, and iOS devices.
• Monitoring & Remediation: We provide proactive tools for IT teams to preemptively address issues, perform remote troubleshooting, and ensure device security and compliance across the organization.
• Customizable Configuration: Tailor your device management with custom configurations, policies, and automation that align with your specific IT strategies and business requirements.
• Lifecycle Management (On & Off-boarding): Navigate effortlessly through our user-friendly console to manage devices, with features accessible to both expert IT professionals and those newer to device management.
  
  

Addigy is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.