Offer summary

Qualifications:

Proven experience as a Medical Virtual Assistant or in a similar administrative role within a healthcare setting., Strong communication skills and a compassionate approach when interacting with patients and team members., Excellent organizational skills and the ability to manage multiple tasks efficiently., Proficiency with tools like HelloNote, Go High Level, Canva, and Google platforms is preferred..

Key responsabilities:

Verify patient insurance eligibility and manage patient intake processes.

Serve as the first point of contact for new patient inquiries and coordinate follow-up appointments.

Create and schedule social media posts to maintain an online presence and assist with marketing efforts.

Manage therapists' schedules, generate invoices, and maintain accurate patient records.

Job description

This is a remote position.

Virtual Rockstar is seeking a full-time Medical Virtual Assistant to join our client’s outpatient home therapy team. This key role will provide essential administrative support, allowing our clients clinicians to focus more on patient care.

The Medical Virtual Assistant will serve as the primary administrative support, assisting with insurance verification, patient intakes, managing communication, and handling various tasks that help keep operations running smoothly. The VA will manage patient intake, verify insurance, handle communications with physicians and insurance companies, assist with social media content, and help maintain a well-organized workflow. This remote position requires strong organizational skills and the ability to communicate effectively with patients, staff, and other healthcare providers.

About our client:

At Aging With Ability, our mission is to empower older adults to live independently and comfortably in their own homes. We provide compassionate, high-quality caregiver and skilled therapy services to enhance their quality of life, ensure their safety, and promote overall well-being. Our approach is centered on personalized, attentive care and innovative solutions that allow our clients to age in place with dignity.

Our company culture is built on compassion, empowerment, and innovation. We create a warm, supportive environment where older adults feel valued, heard, and capable of living life on their own terms. Our team of skilled therapists and caregivers works collaboratively to offer high-quality, individualized services. We also place a strong emphasis on continuous education and keeping up with the latest advancements in therapy, home modifications, and aging-in-place strategies.

Responsibilities:

Insurance & Patient Management:

Verify patient insurance eligibility and follow up with insurance companies as needed.
Enter new patients into HelloNote, create new cases, and maintain accurate patient records.
Send referral requests to physicians and fax plans of care to ensure continuity of care.
Manage patient pipelines using Go High Level and coordinate follow-up appointments.

Communication & Coordination:

Serve as the first point of contact for new patient inquiries, handling calls and conducting initial intakes.
Organize and manage emails, respond to client inquiries, and ensure that urgent matters are prioritized.
Communicate with the team through Telegram, Zoom, email, and text for daily updates and task check-ins.

Social Media & Marketing:

Create and schedule social media posts on Facebook and Instagram using Canva to maintain a consistent online presence.
Write 60-second weekly presentations about the business for networking groups to help with outreach.

Administrative Support:

Manage therapists' schedules and coordinate patient appointments, ensuring timely reminders are sent.
Generate and send invoices, maintain accurate billing records, and assist with any necessary follow-ups.
Prepare and organize documents, respond to patient emails, and assist with data entry and reporting.
Maintain a waitlist for appointments and follow up with patients for feedback.

Miscellaneous Tasks:

Assist in creating presentations in Canva for business-related purposes.
Ensure all necessary patient documents are collected and properly filed.
Act as a central point of contact for any administrative questions or issues related to patient care.

Requirements

Proven experience as a Medical Virtual Assistant or in a similar administrative role within a healthcare setting.
Proficiency with HelloNote, Go High Level, Canva, Zoom, and all Google platforms (Docs, Sheets, etc.) is preferred but not required.
Strong communication skills and a compassionate approach when interacting with patients and team members.
Excellent organizational skills and the ability to manage multiple tasks efficiently.
Ability to handle confidential information and maintain HIPAA compliance.
Experience with social media management (Facebook, Instagram) and content creation is a plus.
Self-motivated, detail-oriented, and comfortable working independently in a remote environment.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.