Quality Auditor

This is a remote position.

Position Overview

The Enterprise Performance and Quality Auditor will spearhead company-wide audits to evaluate operational efficiency, employee performance, and quality control across all departments (Development, Sales, Marketing, HR, and Finance) at Key Smart ERP Company. This role is critical in designing, implementing, and monitoring  Key Performance Indicators (KPIs) tailored to each department, ensuring alignment with organizational goals. The ideal candidate will drive data-backed improvements, optimize workflows, and foster a culture of accountability and excellence.  

 Key Responsibilities 

1. Department-Specific KPI Development & Audits 

   -  Development Department:  Define KPIs such as code deployment speed, defect rates, project delivery timelines, and innovation ROI. Audit SDLC processes, resource allocation, and technical debt management.  

   -  Sales Department:  Establish KPIs including lead conversion rates, pipeline accuracy, customer acquisition cost (CAC), and churn rate. Evaluate sales strategies, CRM usage, and revenue forecasting.  

   -  Marketing Department:  Create KPIs for campaign ROI, lead generation quality, brand engagement metrics, and cost per lead (CPL). Audit digital marketing tactics, content effectiveness, and market positioning.  

   -  HR Department:  Design KPIs for talent retention, time-to-hire, training completion rates, and employee satisfaction. Review recruitment processes, compliance with labor laws, and diversity initiatives.  

   -  Finance Department:  Develop KPIs for budget variance, financial reporting accuracy, days sales outstanding (DSO), and cost optimization. Audit fiscal controls, expense management, and regulatory compliance.  

2.  Performance Measurement & Quality Control  

   - Implement tools/systems to track KPIs in real-time (e.g., dashboards, ERP modules).  

   - Conduct root-cause analysis for underperformance and recommend corrective actions.  

   - Ensure quality standards are met through regular audits of outputs (e.g., software releases, financial reports, marketing collateral).  

3.  Strategic Reporting & Improvement Plans  

   - Deliver monthly/quarterly performance reports to executive leadership, highlighting trends, risks, and improvement opportunities.  

   - Collaborate with department heads to refine KPIs and align them with evolving business objectives.  

   - Lead workshops to train teams on KPI ownership and data-driven decision-making.  

4.  Compliance & Risk Mitigation 

   - Verify adherence to industry standards (e.g., ISO, GDPR, SOC 2) and internal policies.  

   - Identify operational risks (e.g., cybersecurity gaps in Development, payroll errors in Finance) and propose safeguards.  

5. Cross-Functional Collaboration  

   - Partner with IT to integrate audit tools with the ERP system for seamless data collection.  

   - Work with HR to align employee performance metrics with departmental KPIs.  

Requirements

 Qualifications 

-  Education:  Bachelor’s degree in Business Administration, Data Analytics, Finance, or related field. MBA or Master’s preferred.  

-  Experience:  7+ years in auditing, performance management, or operational excellence, preferably in ERP/SaaS environments.  

-  Technical Skills:   

  - Expertise in ERP platforms (e.g., SAP, Oracle NetSuite) and BI tools (Power BI, Tableau).  

  - Proficiency in KPI frameworks (OKR, Balanced Scorecard) and process optimization methodologies (Six Sigma, Lean).  

-  Certifications:  Certified Internal Auditor (CIA), PMP, or Six Sigma Black Belt highly desirable.  

-  Soft Skills:  Strong analytical thinking, persuasive communication, and stakeholder engagement.  

---  

 Key Competencies 

- Ability to translate complex data into actionable insights.  

- Results-driven mindset with a focus on continuous improvement.  

- High ethical standards and discretion in handling sensitive data.  

- Collaborative leadership to drive cross-departmental buy-in for KPI adoption.  

Benefits

 Why Join Us? 

- Competitive salary + performance-based bonuses.  

- Opportunity to shape the strategic direction of a leading ERP innovator.  

- Access to cutting-edge tools and professional development programs.