Broadsoft Technical Support Engineer

Company Overview 

Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience.  

We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.  

Join us in transforming property technology into one seamless, connected experience! 

Job Summary 

Provide remote service and support to BroadSoft Hosted voice services, and Allbridge Hosted BluIP voice customers including troubleshooting PBX systems on cloud hosted solutions and their related applications such as ACD, Voice Mail, MIS reporting, call accounting, application servers and all other peripherally attached equipment to the customers voices communications environment. Create electronic data backup to prevent loss of information. Develop specifications for computer network operation. Test computer system operations to ensure proper functioning. Manage list of service cases in progress from the Allbridge Hosted service queue. Communicate the status of the resolution of cases on to customers as needed. Provide a high-level of customer satisfaction and strive for fast case resolution within three days of case creation. Maintain a clear, concise record of work completed in Salesforce CRM. Communicate with Allbridge peers and management as needed to escalate unresolved issues.

Required Qualifications 
 

• Bachelor’s degree in Information technology, electronic engineering (or related) and twelve (12) months of experience as Technical support engineer, network solutions engineer (or related) OR thirty-six months of experience. 

• Must have experience with BroadSoft, Polycom, SNOM, Vtech, AEI, Bittel, Panasonic, Yealink, Adtran routers. Can telecommute from any location within the U.S.

Compensation / Benefits 

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which include: 

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• Short and Long-Term Disability insurance options
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan 
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook

Equal Opportunity Statement 

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.