Senior Manager, Clinical Provisioning (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

What you’ll be responsible for:

Reporting to the Senior Vice President of Specialty Services, the Sr. Manager, Clinical Provisioning role will be responsible for the oversight and optimization of provider scheduling processes, ensuring alignment with business needs through analysis, operational goals, and service level agreements (SLAs). A successful applicant will act as a liaison between clinical operations, providers and oversee the Clinical Provisioning team. 

What you’ll work on:  

      Schedule Management and Analysis

• Manage the key drivers and assumptions surrounding physician productivity, scheduled hours, supply and demand, contribution margin, and service levels.
• Serve as a liaison to the business unit as it relates to the development and management of the physician schedules, and provide Tier 2 support for requests for scheduling modifications
• Function as a co-liaison along with the Practice Administrators to the Consult Coordination Center (CCC) management team to ensure that the full scope of service delivery is considered from a scheduling perspective 
• Align scheduling strategies with financial targets including Cost of Goods Sold (COGS) 
• Pro-actively identify gaps and play the hub for the BU enabling quicker more efficient decision making
• Monitor, analyze trends, provide reports and implement actions to improve personnel staffing patterns, service quality and/or productivity performance
• Identify performance improvement opportunities with facilities and partners and other BU leaders to translate into realized efficiencies
• Research outliers and identify root causes of trends recognized in data analysis and reports
• Act as primary relationship owner between Analytics department, subject matter experts, and the BU
• Work with BU Practice Administrators and internal analysts to provide feedback to Sales, Client Services, and Legal regarding the ability to take on additional demand at the state and facility level
• As an owner of the supply and demand process, work with internal analysts to effectively communicate the needs of the business from a physician supply (e.g. – hiring needs, contract conversions) as well as a licensing and privileging perspective to internal staff
• Collaborate with the Practice Administrators to influence, develop, and communicate strategies that drive superior performance and outcomes
• Coach, train, and educate Clinical Provisioning Coordinators to generate and post provider schedules on a monthly basis utilizing predetermined availability to strategically maximize efficiency and exceed target goal parameters
• Maintain current and up-to-date knowledge of patient scheduling software, policies, and procedures for scheduling providers
• Participate in strategic development with SL Practice Administrators and SVP to measure performance and continually revise to meet evolving business priorities
• Provide training to Physicians on how to accurately enter information for Medical Directorship duties on their timecards
• Ensure all timecards for Medical Directorship duties across the BU are completed by the Physicians with timeliness and accuracy, according to predetermined KPIs
• Assist the Specialty Services Business Unit (BU) with ensuring key operational targets are met
• Perform other duties as assigned and modified at managers discretion
• Accountable for the KPIs falling within team scope in accordance with ongoing efforts
• Hire, train, and develop team members
• Conduct regular one-on-ones, actively coach through project assignments, conduct performance appraisals and provide ongoing feedback
• Lead Clinical Provisioning team to support the BU with daily operational tasks, with a primary emphasis on physician scheduling

What you’ll bring to Access TeleCare:

• Bachelor’s degree in business administration, Health Care Administration, or equivalent preferred
• 5 years’ experience within a healthcare environment preferred
• Previous healthcare managerial experience
• Strong analytical skills and comfort with financial analysis and modeling skills in Excel, with the ability to effectively communicate insights
• Deep understanding of scheduling efficiency drivers and the ability to present data-driven recommendations
• Ability to articulate deficiencies in the schedule using data driven rationale
• Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Outstanding facilitation, collaboration, and influencing skills
• Effective interpersonal and strong presentation aptitude
• Trustworthy with high integrity, and the ability to maintain appropriate confidentiality
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks, seamlessly with excellent attention to detail
• Work collaboratively with management and employees to complete job duties and responsibilities
• Demonstrated proficiency with Microsoft office programs (especially Excel), communication, and collaboration tools in various operating systems
• Handle problems consisting of multiple variables in an organized manner
• Proactive and results-driven mindset, with the ability to take initiative, anticipate challenges, and drive projects to completion with minimal supervision.
• Strong sense of ownership and accountability, demonstrating a commitment to delivering high-quality outcomes and continuously seeking opportunities for improvement
• Ability to thrive in a high growth, remote, and fast paced organization. 
• Must be able to remain in a stationary position 50% of the time

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation Policy, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom.

The information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.  

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal