Operations Coordinator (Remote US)

TREND Health Partners, tech-enabled payment integrity company. Our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows. 

Joining TREND Health Partners means becoming part of a dynamic, growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more.

The Operations Coordinator is responsible for tracking and reporting key performance initiatives and metrics, ensuring operational efficiency, and facilitating cross-functional collaboration. This role involves daily, weekly, and ad-hoc reporting, coordination with multi-functional teams and senior leadership, and supporting various operational processes. The Operations Coordinator will also facilitate and coordinate leadership development initiatives and other key operational discussions.

Role and Responsibilities

Performance Tracking & Reporting:

• Daily Credit Balance Gross/Net ID Tracking 
• Daily PAS Gross/Net ID Tracking 
• Daily Denial Revenue Tracking  
• Daily Turnaround Time Performance and Trending
• Generate Productivity Reports to assess team performance.
• Develop Additional Reports and PowerPoint Presentations for leadership review as needed
• Track MOR Goals Progress, ensuring alignment with reduction objectives and organizational targets.

Project & Initiative Management:

• Track ongoing operational action items stemming from meetings such as AR Reviews, Monthly Operating Reviews, and Operations leadership calls.
• Track Weekly Credit Balance Implementation Update Calls with Director Plus, including regular Salesforce reviews to track closed cases.
• Track Denial Implementation Update Call with Director Plus, ensuring proper tracking of closed cases in Salesforce.
• Provider Implementation facilitation
• AOP and Initiative Project Tracking
• Own Deal Desk Tracking to oversee provider and client negotiations.
• Assist with Client Implementation  

Qualifications

• Bachelor’s degree in finance, Business Administration, Healthcare Management, or a related field (or comparable experience)
• 5+ years of experience in revenue cycle management within a hospital, healthcare system, or RCM organization.
• Understanding of hospital revenue cycle management & insurance payment integrity
• Ability to maintain confidentiality based on access to proprietary financial, operational and competitive information 

Preferred Skills

• Exceptional attention to detail, strong organizational skills, and advanced analytical abilities to track, analyze, and report key performance metrics accurately. 

• Excel in cross-functional collaboration, effectively communicating with stakeholders at all levels to drive operational efficiency. 

• A proactive problem-solver, adapting to shifting priorities while identifying opportunities for process improvement. 

• Proficiency in tools such as Salesforce, Excel, and PowerPoint is preferred.

Mental and physical demands

• This position will be exposed mainly to an indoor office environment and will be expected to work in or around computers and printers.
• The nature of the work is sedentary, and the employee will be sitting most of the time.
• Essential physical functions of the job include typing and repetitive motion to utilize computer software and hardware continuously throughout the day.
• Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day.

Related duties as assigned

• This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position.
• Consequently, employees may be asked to perform other duties as required.
• Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information. Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the functions outlined above.