Player Support & Community Specialist

About You

You're someone who thrives at the intersection of structure and spontaneity — equally comfortable solving a player’s login issue or jumping into a Discord thread to calm the chaos. You’ve probably worked in customer support before (maybe even at a BPO like Teleperformance), but you’re now looking for something more meaningful and fun. You’re a gamer yourself, so you get what players care about, and you know how to turn frustration into trust.

You’re organized, thoughtful, and great with words. You’re the kind of person who sees a messy process and wants to fix it. You like working independently, but also know when to ask for help. You thrive in a team that shares a common vision—working together to improve how we support and engage with players, not just answering tickets but continuously finding better ways to communicate and take care of our community. — not just answering tickets, but shaping how we talk to and take care of our players.

About FRVR

FRVR is a growth stage games platform and publishing company building an expansive, cross-channel ecosystem that connects billions through amazing games instantly. FRVR’s proprietary technology and global reach represent a sea change for players and game developers. By democratizing game distribution & discovery, eliminating downloads, and providing game makers of any size with robust development and live game operating tools, FRVR reduces cost and eliminates friction for creators while connecting them with billions of players worldwide.

Founded & led by seasoned entrepreneurs and game-makers and backed by leading investors, FRVR has seen explosive growth. FRVR games have been downloaded 2 billion times. Through partnerships with companies including Facebook, Samsung, Snap, and TikTok, the company currently supports a growing player base of 2 million daily active players across an ever-expanding portfolio of games.

FRVR seeks passionate game-makers, technologists, data ninjas, product, and business leaders at all levels to join an incredible team and empower creators to serve their players better anywhere, on any device.

Intro

We’re looking for a Player Support & Community Specialist to help us build a great experience for our players across multiple games and platforms—starting with Krunker, Upit, and more. This is a hands-on, entry-to-mid-level role with a big mission: to be the first line of contact with our players, solve issues fast, and help us engage meaningfully with our community.

You’ll be joining at a pivotal moment as we set up a brand new Player Support function from scratch. You’ll work closely with Leonardo Ramos, our Community and Player Support Lead, to make sure players are heard, helped, and happy. If you’re a gamer with a sharp mind for solving problems and communicating with people, we want to hear from you.

Challenges & Responsibilities

• Be the go-to person for handling player support tickets (email/chat) across multiple games.
  
• Jump into player conversations, manage expectations, and find the right solutions.
  
• Help create internal processes: canned responses, workflows, knowledge base.
  
• Translate player feedback into actionable insights for the game teams.
  
• Keep the community healthy—respond professionally, build rapport, and stay calm under pressure.
  
• Draft and deliver monthly reports summarizing support issues and community feedback.
  
• Spot issues early and escalate them when needed—know when to ask for help.
  
• Collaborate with Leo and other team members to help shape the Player Experience department.

We are looking for someone with:

• 2+ years of experience in customer support (chat, email, live ops—any B2C role counts).
• Perfect written English and great communication skills.
• High level of organization and a structured way of working.
• A natural problem-solver who can think on their feet.
• Genuine interest in gaming—ideally, you’re an active player yourself.
• Patience, empathy, and the ability to keep your cool when things get spicy.
• A team player mindset—knows when to collaborate and when to own it.
• Comfortable working fully remote and independently.

If you also have these experiences, it will be a bonus:

• Hands-on experience with player support platforms (Freshdesk, Zendesk, etc.).
• Familiarity with Discord, Reddit, or social media management tools like Buffer.
• Created or improved support processes in a previous role (not just followed them).
• Experience writing FAQs, canned responses, or internal support documentation.
• Exposure to structured environments like Teleperformance or BPOs.
• Gaming industry background (not mandatory, but definitely nice to have).
• Knowledge of KPIs, SLAs, and how customer support and community performance are measured.
• Can translate player complaints into actionable feedback for devs or product teams.

What else you should know (Perks):

• Permanent work contract 📝
• 30 vacation days ☀️ 🏝
• Workplace Allowance of 250€ (1 time payment) 📎
• Personal Training Budget of 600€ per year 🎓
• Remote working setup 👩‍💻
• You will be a part of a fun & playful working culture 🏀
• After 3 years with FRVR, you can take your own Mini-Sabbatical: 1 extra month vacation + 2500€ budget 🧳✈️