Offer summary

Qualifications:

High School Graduate or GED, with some college coursework in accounting or finance preferred., 2+ years of experience in collections or customer service, preferably in a solar or renewable energy company., Strong communication and negotiation skills to build positive relationships with customers., Proficient in Microsoft Office Suite and collections software, with knowledge of basic accounting principles..

Key responsabilities:

Manage a portfolio of customer accounts, including collections calls and email communications.

Work with customers to identify payment plans and negotiate arrangements for delinquent accounts.

Review and reconcile customer accounts to ensure accuracy and resolve billing discrepancies.

Maintain detailed records of all collection activities and collaborate with cross-functional teams to improve processes.

Job description

Description

Position at Freedom Forever

Competitive Pay + Benefits

We also offer an extensive benefits package, which includes: 
• Medical Insurance
• Dental Insurance
• Vision Care Insurance
• 401K
• Medical Reimbursement Accounts (HSA & FSA)
• Employee Assistance Program
• Employee Discounts
• $50k Life Insurance covered 100% by Freedom Forever
• Paid Time-Off

Are you ready to do work that truly makes a difference? Freedom Forever is striving to be the number one solar installation company in the nation and brighten the states with our solar energy. We are looking for driven and motivated individuals with a vision to thrive in our fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! We are proud to say that our company has ranked TOP 500 fastest-growing private companies in America by Inc. 500 7 years in a row!

Freedom Forever is currently hiring a Cash Collections Specialist!

POSITION SUMMARY:

The Cash Collections Specialist will be responsible for managing a portfolio of customer accounts, ensuring timely and accurate collections of outstanding accounts receivable. The Collections Specialist will also be responsible for maintaining positive relationships with customers and internal stakeholders to promote a positive customer experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

Manage a dynamic portfolio of customer accounts, including collections calls and email communications to collect outstanding balances

Work with customers to identify payment plans and negotiate payment arrangements to bring delinquent accounts current

Review and reconcile customer accounts to ensure accuracy and resolve any billing discrepancies

Maintain accurate and detailed records of all collection activities and customer interactions in the Company CRM

Collaborate with cross-functional teams to identify and address root causes of delinquency and improve collections processes

Stay up-to-date on all applicable laws, regulations, and Company policies and procedures related to collections

QUALIFICATION REQUIREMENTS:

Education & Certifications:

High School Graduate or GED, with some college coursework in accounting, finance, or related field preferred

Experience:

2+ years of experience in collections or customer service, preferably in a solar or renewable energy company

Knowledge, Skills and Abilities:

Strong communication and negotiation skills, with the ability to build and maintain positive relationships with customers and internal stakeholders
Strong attention to detail and ability to work independently to meet goals and deadlines
Proficient in Microsoft Office Suite and collections software
Knowledge of basic accounting principles and practices

PHYSICAL DEMANDS AND ABILITIES

Regularly spend long hours sitting and using office equipment and computers
Regularly spend long hours answering phone calls and emails
Regularly move from sitting to standing positions effortlessly
Regularly spend long hours in intense concentration reviewing and entering information into a computer
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person
Frequently work on projects that require deadlines
Frequently bend to file and maintain files
Occasionally lift 5-10 pounds

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Position located in Nevada

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