Offer summary

Qualifications:

Experience in account management or customer success roles, preferably in a SaaS environment., Strong communication and interpersonal skills to build and maintain client relationships., Ability to analyze client needs and provide tailored solutions., Familiarity with digital strategies and performance metrics..

Key responsabilities:

Serve as the primary point of contact for clients, addressing inquiries and resolving issues.

Drive product adoption by understanding client needs and collaborating with cross-functional teams.

Identify upselling and cross-selling opportunities to enhance client value.

Conduct regular check-ins and quarterly business reviews to ensure client satisfaction.

Job description

Account Manager

Job Summary

The Account Manager will serve as the primary point of contact for our clients, ensuring they receive maximum value from our SaaS solutions. This role focuses on building and maintaining strong relationships with customers, driving user adoption, resolving issues, and identifying opportunities for upselling and cross-selling.

About RebelMouse

RebelMouse is the always-modern SaaS CMS where more than 100 enterprise brands and media companies grow their digital audience. Websites running on RebelMouse serve more than half a billion page views per month, and that’s not counting distribution to other platforms like social media! We blend product and strategy together to move the needle where it matters most to increase traffic, loyalty and revenue

Our People

Our fully-distributed team lives in 28 countries around the world, and proud to be a majority female tech company. Led by Andrea Breanna, our Mexican-American, gender fluid founder and CEO, we are a very safe, positive and loving environment where diversity matters. We enjoy interesting tasks and strong challenges, value a sense of humor and strive for life balance.

Key Responsibilities:

As Account Manager, you will be responsible for driving success for our customers with the RebelMouse platform and helping customers achieve their goals. You will set digital strategies for your assigned customers, considering their specific requirements and articulate their needs in collaboration with the engineering and development team. You are going to collaborate with your team daily over asynchronous channels like email and Gchat, and weekly over live video syncs.

Build and maintain strong, long-lasting client relationships.
Act as the main point of contact for clients, handling their inquiries and resolving any issues that arise.
Ensure successful product adoption by understanding client needs and offering tailored solutions.
Collaborate with cross-functional teams (Sales, Product, Customer Success, Operations & Service Delivery) to deliver exceptional client experiences.
Identify opportunities to upsell and cross-sell additional services and solutions.
Monitor client account health, track performance metrics, and address potential risks of churn.
Provide regular updates to clients about new features, product improvements, and service offerings.
Conduct regular check-ins and quarterly business reviews with clients to ensure satisfaction and product fit.

Why RebelMouse?

RebelMouse is committed to providing a diverse work environment. We appreciate the unique competencies that each person brings to the company, and we provide equal employment opportunity to all applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, protected veteran status, or disability status.

Benefits Package

USD Salary
Remote work forever
Monthly wellness subsidy
Flexible work hours
Flexible paid time off (PTO) with 12 national holidays and 20 days of vacation per year, as well as paid sick days and personal celebrations days : )

Required profile