Offer summary

Qualifications:

Strong communication skills to interact effectively with clients., Experience in customer service or a related field is preferred., Ability to work independently in a home office environment., Familiarity with virtual communication tools and technology..

Key responsabilities:

Answer incoming calls and respond to live chat inquiries from clients.

Book appointments and take messages for clients as needed.

Provide exceptional customer service to ensure client satisfaction.

Support clients across various industries, including those in the US and Canada.

There is a better way to work. At AnywhereWorks, we believe the future of sustainable, inclusive and effective collaboration is Why ‘Anywhere’ - Anywhere is the freedom to boldly go... well, Anywhere; untethered from geographic constraints and free to think outside the cubicle.Anywhere attracts the best people - Talent is everywhere. When your location is Anywhere, you can hire the best people–not just the closest.Anywhere protects our planet - To help combat the climate crisis, we need a new approach to the way we work. Anywhere means less commuting, less polluting, and a more sustainable future.Anywhere is inclusive - Fixed-location work excludes many. Working Anywhere means more flexibility, more diverse teams, and better ideas.Anywhere is profitable - Anywhere means saving on office rental, employee turnover, and high operational costs. Invest in your people, not a place.Anywhere is the future - The number of people working Anywhere continues to rise. Every day, more businesses are discovering that there is a better way to work. Will you be next?Find out how you can chat, collaborate, learn and manage your team; Anywhere. Get in touch today https://anywhereworks.com/contact

Job description

Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team.

In this fast-paced role, you’ll be at the forefront of supporting small-medium sized businesses, across a range of industries.

As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer-facing interactions.

We’re so passionate in fact, that we created our very own campaign - take a look here!

The Role

The purpose of the role is to deliver customer happiness at every interaction.

As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages.
As well as providing stellar service to our UK-based clients, you’ll also have the opportunity to support our clients across the US and Canada.

Required profile