Technical Support Team Leader

Our client is a well-established company in the Technology Industry.

They are seeking a Technical Support Team Leader to take on a leadership role in a fast-paced, innovative environment.

Job Responsibilities:

• Lead, coach, and mentor a team of Technical Support Representatives
• Oversee daily operations, ensuring service levels are met and exceeded
• Handle escalations and assist in resolving complex technical issues
• Monitor team performance and provide regular feedback and reports
• Develop training initiatives to enhance technical knowledge and efficiency
• Collaborate with internal teams to improve support processes and customer satisfaction
• Maintain a strong customer-focused approach while managing multiple priorities

Requirements

• Experience in a technical support or helpdesk leadership role
• Strong background in troubleshooting technical products or systems
• Excellent problem-solving, communication, and leadership skills
• Ability to coach and develop a team to deliver high-quality customer support
• Familiarity with helpdesk/ticketing systems and remote troubleshooting tools
• Highly organised with strong attention to detail and the ability to multitask

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)