Offer summary

Qualifications:

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken., Strong communication skills and a passion for helping customers., Basic computer proficiency and familiarity with customer service software is advantageous., No prior experience required; recent graduates are welcomed..

Key responsabilities:

Provide exemplary customer service to Nordic-speaking clients via phone, email, and chat.

Assist customers with inquiries related to online orders, product information, and account management.

Handle and resolve customer complaints in a professional manner.

Document customer interactions accurately and maintain detailed records.

Job description

Patrique Mercier Recruitment is thrilled to present an exceptional entry-level position for a Nordic Speaking Customer Care representative for our Online Shopping Platforms, with the flexibility to work remotely from anywhere in Greece.

This role is tailored for individuals fluent in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) who are passionate about e-commerce and delivering exceptional customer service.

In this position, you will assist Nordic-speaking customers with a variety of inquiries related to our online shopping platforms. Your key responsibilities will include managing customer questions, troubleshooting order issues, and ensuring a smooth shopping experience for each client.

Join our innovative team and help enhance the online shopping experience for our valued customers while enjoying the benefits of remote work!

Responsibilities

Provide exemplary customer service to Nordic-speaking clients via phone, email, and chat
Assist customers with inquiries related to online orders, product information, and account management
Handle and resolve customer complaints in a professional manner
Document customer interactions accurately and maintain detailed records
Collaborate with team members to optimize service delivery and work toward common goals
Stay informed about product offerings, promotions, and company policies
Engage in training sessions to enhance your customer service skills and product knowledge

Requirements

Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
No prior experience required; recent graduates are welcomed
Strong communication skills and a passion for helping customers
Interest in e-commerce and online shopping
Ability to work effectively in a remote team environment
Basic computer proficiency and familiarity with customer service software is advantageous
Willingness to learn and adapt in a fast-paced setting

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
Free Greek Lessons, Engagement Activities

Required profile