Nordic Speaking Customer Care for IT Support & Cybersecurity Solutions in Greece

Patrique Mercier Recruitment is excited to present a rewarding entry-level opportunity for Nordic Speaking Customer Care representatives specializing in IT Support & Cybersecurity Solutions in beautiful Greece with free relocation!

This position is ideal for individuals fluent in Nordic languages (Swedish, Danish, Norwegian, or Finnish) who are passionate about technology and providing top-notch customer service.

In this role, you will assist Nordic-speaking customers with their inquiries related to our IT support services and cybersecurity solutions. Your responsibilities will include addressing technical questions, troubleshooting issues, and ensuring a secure and efficient customer experience.

Join our dedicated team and contribute to enhancing the cybersecurity landscape while helping our customers navigate their IT challenges!

Responsibilities

• Provide excellent customer service to Nordic-speaking clients via phone, email, and chat
• Assist customers with inquiries concerning IT support and cybersecurity products
• Troubleshoot and resolve technical issues in a timely manner
• Document customer interactions and maintain accurate records
• Collaborate with technical teams to facilitate effective solutions
• Stay informed about the latest cybersecurity threats and IT trends
• Participate in training sessions to enhance product knowledge and service capabilities

Requirements

• Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• No prior experience required; recent graduates are encouraged to apply
• Strong communication skills with a focus on customer satisfaction
• Interest in IT support and cybersecurity is highly desirable
• Ability to learn quickly and thrive in a dynamic environment
• Basic computer skills and familiarity with IT support software is a plus
• Ability to work both independently and collaboratively in a team
• Proactive problem-solving skills and a keen attention to detail

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 2 weeks )
• Free Greek Lessons, Engagement Activities