Offer summary

Qualifications:

3-5 years of community management experience in the video game industry., Strong communication skills and experience with content creation., Familiarity with community platforms and moderation tools., Fundamental knowledge of player feedback processes and crisis management..

Key responsabilities:

Lead direct-to-player communications on platforms like Discord and Reddit.

Execute the global community strategy and facilitate communication between community and developers.

Moderate community spaces and organize community-facing events.

Utilize social listening tools to compile reports and track community engagement metrics.

Job description

Overview

1047 Games began with the simple principle that people should have fun while making great games. Bucking convention and driven by a passion to create the ultimate gaming experience, Ian Proulx and Nicholas Bagamian founded 1047 Games in 2017 in their Stanford dorm room. Their love for arena shooters of the past drove them to create Splitgate, a unique sci-fi first-person shooter that adds portal guns to upend the genre.

What started as two computer science majors putting portals into a first-person shooter for a project demo has evolved into a VC-backed company which has raised more than $120MM in funding.

At 1047 Games, you’ll find a permanently remote, dedicated team of top-tier talent from some of the world’s biggest gaming and tech companies who share our founders’ vision. Grit, ingenuity, a desire to have fun, and a start up mentality define our crew. We are currently working on a Splitgate 2.

What We Need:

We’re looking for our community's biggest champion to be the bridge between the Splitgate 2 player community, our developers, and our marketing team. This role requires a passionate advocate for the community, who will execute the global community strategy, always maintaining a player-first approach.

The Community Manager will collaborate closely with our games's most dedicated players and content creators across Discord, Reddit, and streaming platforms. They will also be responsible for direct-to-player communication, community health, and engagement strategies.

The right candidate is:

A trusted bridge between the community and the development team, delivering actionable feedback that helps improve Splitgate 2 for our players.
A calm leader who can navigate high pressure scenarios, keep a cool head when chaos is flying around them, and help regulate community sentiment.
A high energy communicator who can write compelling posts, host streams, and create engaging community content.

What You Will Do:

Lead direct-to-player communications that promote information and dialogue on platforms such as Discord, Reddit, and Steam forums
Execute and provide input on the global community strategy, ensuring alignment with game and marketing goals
Facilitate and execute internal and external communication processes between community, developers, and marketers
Maintain internal escalation processes and external communication best practices
Moderate community spaces, enforce guidelines, and ensure a positive environment
Ideate, execute, and host livestreams for our community
Help manage and grow our creator program, onboarding and supporting content creators
Organize and execute community-facing events, as well as feedback loops to help inform our development teams
Utilize social listening tools to compile weekly reports, inform decision making, and make recommended strategic adjustments
Define and track KPIs for community engagement, sentiment, and growth
Write engaging and informative blogs, patch notes, scripts, and other content
Be able to manage crisis communication, reputation management, and community escalations that may impact business decisions, player sentiment, and/or game development

Who Will Be a Great Fit:

3-5 years of community management experience in the video game industry
Understands all community platforms, their functions, and the nuances within each platform
Experience with community moderation and enforcement of guidelines
Awareness of gaming trends, platforms, and pop culture relevance
Experience with creating content, working within content processes, and project management skills
Fundamental knowledge of how to take feedback from players and inform the development process in actionable ways
Experienced writer in the form of blogs, patch notes, and web copy
Experience with social listening, analytics, and defining KPIs
Hosting, podcasting, streaming experience a huge plus
Experience managing a creator program or community-driven initiatives a huge plus
Experience in crisis management and handling sensitive topics within communities
Having managed relationships with creators, or managed community feedback events a huge plus
Previous experience playing Splitgate and other FPS games
Strong communication skills
Familiarity with moderation tools (e.g., AutoMod, Nightbot, Modmail, etc.)