Program Manager

Who You Are 

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.  

Who We Are 

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today. 

Your Role 

As Program Manager, you will manage a team dedicated to providing longitudinal care management for patients with kidney disease. You will serve as a collaborative and supportive leader responsible for the day-to-day operations of your care management team, focusing on proactive, person-centered care. Your primary duties include managing the performance of team members, providing ongoing training and development, and ensuring adherence to best practices and protocols. Programs at Evergreen include Chronic Complex Care Management, Compassionate Care Management, Post Acute Care, Transitions of Care, and CKD Management.

While our Program Manager positions are fully remote, each role does have a focus within specific time zones. In your application, we will ask you to indicate your time zone availability to match you with the best opportunity. Please note that you must be able to work 8:30am – 5pm in any time zone for which you indicate interest. 

Primary Functions 

• Overseeing the daily operations of your team to ensure efficient and effective daily operations of your specific program. 

• Developing and implementing collaborative strategies to improve program performance, reduce readmissions, and ensure patient and provider partner satisfaction.  

• Completing routine audits to drive performance management and improvement. 

• Preparing performance reports and meeting materials on the program for both internal and external audiences.  

• Developing and fostering relationships with key stakeholders, including members of the interdisciplinary teams (IDTs) and other program leaders, across the organization to drive outcome achievement through collaboration and cross-program partnership.  

• Building and maintaining effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support and ultimately achieve improved patient outcomes, in collaboration with market leaders. 

• Continuously evaluating and improving the performance of the program and team members, consistent with Evergreen’s performance management philosophy. 

• Supporting newly hired team members through orientation and onboarding, as well as providing ongoing training and development for established team members.  

• Be a culture champion by cultivating a culture of high performance, transparency, trust, and collaboration. 

• Other duties consistent with this role, as assigned.   

Required Qualifications 

• Bachelor’s degree in healthcare or nursing (BSN required) 

• You have an active state nursing license in good standing 

• Minimum of 3 years of longitudinal clinical nursing care management experience required 

• Minimum of 2 years' experience in a clinical nursing managerial or leadership role 

• Experience in longitudinal care management  

• Experience in Value Based Care 

• The following skills / past experiences are required for success in this role: 

• Business continuity planning; building resiliency into business processes / systems 

• Team and talent development 

• Relationship, partnership building, communication, change management and influencing skills 

• The ability to work effectively both independently and as part of a team, in collaborative settings 

• Maintaining high levels of confidentiality 

• Knowledge of value-based healthcare operations in disease management and population health programs 

• Intermediate skills with MS Office Suite of products including Outlook and Teams 

• Able to work effectively in a primarily remote environment: 

• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended 

• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role 

• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information 

Preferred Qualifications 

• Master's degree in nursing or healthcare administration or related field preferred 

• Previous experience working within a managed care environment especially with experience in administrative/management capacity 

• Experience in leading the clinical function of a Value Based Care organization 

• Experience with quality improvement using data to track and improve program performance strongly preferred

Compensation 

The pay range for this role is $113,000 to $120,000 annually, with exact pay determined based on experience, education, demand for role, geographic location and other role-specific criteria.  

This role is also eligible for an annual bonus of up to $12,000.

How You’re Supported 

You will benefit from Evergreen Nephrology’s exceptional total rewards package, which includes: 

• Competitive base pay with bonuses 

• Paid time off starting at 4 weeks for full-time employees 

• 12 paid holidays per year 

• Medical, dental, vision and life insurance, including an HSA with employer match 

• Reimbursement for continuing medical education 

• 401(k) with match 

• Paid parental leave 

• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology 

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.