Insurance Operations Support Specialist

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies.

If you like one of the Frontier roles and you apply and you’re accepted, we’ll screen you with a couple of internal interviews and will work on getting you an interview for a full-time job within the month.  Think of us as your personal talent agent, and good luck with the application :)

About the Client:

With Coverage provides tech-enabled specialty insurance for experts who work exclusively with leading brands and manage everything in one place, enabling clients to grow their businesses through meaningful savings. The company is seeking a detail-oriented professional to join the operations team as a remote contractor. This role supports the insurance professionals by managing essential administrative processes that keep the business running smoothly.

Role Overview:

As an Insurance Operations Support Specialist, you'll play a critical role in maintaining the client relationships through accurate data management, timely communications, and efficient processing of insurance documentation.

Key Responsibilities:

• Process data with high accuracy across various web-based insurance systems and within PDF's.
• Update and maintain client information in our CRM system.
• Produce certificates of insurance as requested by clients.
• Prepare insurance policy applications by gathering and organizing necessary information.
• Manage client and carrier billing processes.
• Organize and track document requirements, including policy subjectivities.
• Follow established workflows for insurance-specific processes.
• Draft and send professional emails to insurance carriers and clients.

What We're Looking For:

• Previous insurance industry experience (agency, brokerage, or carrier).
• Familiarity with insurance terminology and processes.
• Experience with insurance management systems or CRMs.
• Strong work ethic and reliability.
• Ability to follow detailed instructions.
• Commitment to accuracy and quality.
• Excitement to learn insurance concepts and go above and beyond.

Additional Details:

• You will be working 5 days a week, including one weekend day, but will have 2 days off in a row. 
• Working hours will be 9am - 6pm EST.
• Location: Philippines (Remote).

Compensation and Benefits

• Competitive salary
• Opportunity to build valuable skills in the insurance industry
• Stable, long-term remote position
• Supportive team environment with training provided
• Growth potential for high performers