Senior Employer Partner Services Consultant

Guild is hiring a Senior Consultant, Employer Partner Services (Healthcare) to play a central role in Guild’s mission by helping to build and maintain solid relationships with current and new Fortune 1000 Healthcare clients. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners, maximizing the value of their partnership with Guild and ensuring their business objectives and goals are met. In collaboration with the greater Employer Partner Services team, you will translate our partners’ needs, issues, and ideas into effective strategies and action plans that will scale and grow their educational benefits offerings.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on educating and upskilling millions of employees. These employers span industries, focusing on employers with large populations of front-line employees, including Healthcare, Financial Services, Retail, Restaurants and Telecommunications. The Employer Partner Services team manages and grows these strategic client relationships.

As a Senior Consultant, Employer Partner Services (Healthcare), you will work across a concentrated set of clients to:

• Know your employer partners’ business opportunities and challenges 
• Manage the customer relationship from onboarding to expansion throughout their partnership with Guild 
• Assist in the execution of key work streams to ensure employer partners successfully implement & grow their use of Guild offerings, including:
• Implementation of the Guild platform
• Coordination with Guild’s member services team
• Analysis of the impact of Guild’s offerings against client key strategic priorities
• Become a trusted advisor by proactively engaging with employer partners to understand their needs, goals and challenges. Use qualitative and quantitative skills and robust problem-solving approaches to develop actionable and compelling recommendations to address their needs 
• Increase employer partner’s satisfaction through robust storytelling and content creation, honing your ability to create compelling narratives and visuals while bringing Guild’s insights and strategic initiative ideas to life
• Collaborate with various internal stakeholders to ensure employer partner’s objectives are being met. 

You are a solid fit for this role if you have:

• Customer success or client services experience (experience working in the healthcare industry a major plus)
• Strong analytical skills and critical thinking skills with the ability to synthesize information and communicate insights effectively
• Excellent written and oral presentation skills including the demonstrated ability to present insights and complex information in a clear and understandable manner
• Exceptional organizational skills, with high attention to detail and the ability to keep track of both the high-level progress and the small details
• Proactiveness in solving problems even if it’s outside of your area and the eagerness to take on additional initiatives as needed. 
• A team-oriented mindset, thriving in an environment that’s collaborative and celebrates change
• Something else? Wonderful, we’re curious to learn more about you!

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary ranging from $95,100-$125,000 plus variable (bonus) compensation eligibility, as well as company stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.