Customer Service Representative, School Engagement

Overview:

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a School Engagement -Customer Service Representative. This is a remote position.

The School Engagement Customer Service Representative is responsible for advancing the American Heart Association’s mission through providing administrative, data management and systemic support of the National School Engagement campaigns, including Kids Heart Challenge and American Heart Challenge, and events, in collaboration with internal and external partners to achieve overall team and National goals.  This includes excellent customer service, direct data management, and comprehensive business literacy with systems proficiency. The key responsibilities include managing daily operations according to timeline, internal and external customer inquiries, involve significant organization and planning, attention to detail, facilitating effective communication across team members, customers and continually adapting to new systems and processes to improve overall campaign efficiency.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our commitment to fostering an inclusive environment, our focus on work-life harmonization, and our Guiding Values.  Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

• Customer Service: Ensure timely, high-quality responses to internal and external stakeholders (staff, volunteers, parents, etc.), while fostering strong relationships across various teams through internal inbox system and telephone calls.
• Data Management: Accurately manage and input customer data into CRM and Database systems such as Dynamics and Luminate, ensuring deadlines are met and quality standards are maintained.
• Business Literacy & Systems Proficiency: Display a strong understanding of School Engagement business processes, utilizing Association systems and others to support campaign success.
• Responsible for accurate, timely processing of donations in accordance with established requirements and standards.
• Project Support: Collaborates within mini teams to complete tasks efficiently and meet deadlines with accurate, timely information. Plays a key role on the reports team, ensuring weekly metric deadlines are met with precision in data collection and sharing.
• Senior Leadership Administrative Support: Lead and assist with various administrative tasks for senior leadership and projects such as calendar management and expense reports, ensuring effective communication, and adherence to timelines.

• Customer service mindset with an ability to handle inquiries, escalate when necessary, and deliver timely resolutions.
• Effective interpersonal skills with demonstrated ability to develop collaborative working relationships internally and externally
• Effective oral and written communication skills
• High attention to detail for accurate data entry and order management across systems.
• Develop a strong understanding of various software applications, with the ability to quickly adapt to new tools and technologies as needed.
• Computer experience with proficiency in Microsoft Office™ products (Word, Excel, Access, PowerPoint and Outlook) or proficiency with similar products
• Demonstrated track record with project management and lead tasks, ensuring effective communication and collaboration with cross-functional teams
• Flexibility to adjust to changing processes and environments, learning new tools and systems as needed.

Success in this role requires consistent high performance, attention to detail, and a proactive approach to collaboration and task management.

Expected pay range will be $50,000 to $55,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs;elgibility for an incentive program is based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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