Analyst, Client Strategy & Analytics

About the Role:

Grade Level (for internal use):

The Team: The Customer Experience (CX) organization is a world-class customer-oriented team leading performance growth and optimization from the heart of the cross functional Organization. Client Strategy & Analytics team is part of S&P Global Market Intelligence’s CX organization.

The Analytics team within MI supporting the CCO organization is dedicated to driving impactful insights and analytics solutions that support our top customers' revenue growth and operational efficiency. We value innovation, collaboration, and a data-driven approach to decision-making. Our team is committed to fostering an inclusive environment where diverse perspectives are embraced, and continuous learning is encouraged.

We are looking for an analyst with at least 2 to 3 years of data analytics and customer insight experience in a global environment. This role involves analyzing sales and customer data to drive actionable insights, improve business strategies, and support decision-making processes.

Responsibilities:

•       Entrusted for gathering, analyzing, and presenting data related to sales performance and customer interaction point data.

•       Perform ad-hoc data analysis, assist in the development of strategies to improve customer acquisition, retention, and sales conversion and provide insights to drive business growth.

•       Analyze sales data, customer behavior, and market trends to provide actionable insights.

•       Create and maintain reports and dashboards to track sales performance and customer metric.

•       Excellent at creating and delivering clear, visually appealing, and engaging presentations.

•       Be the problem solver with the ability to analyze data, identify trends, and offer strategic solutions.

•       Present findings and recommendations to senior management.

•       Additionally, the professional would also be involved in quick turnaround ad-hoc analytics projects.

•       You will be interacting with global stakeholders to understand their needs, improvement ways and always carry a listening attitude to business problems.

What We’re Looking For:

•       Proficient in one of the programming languages such as Python, SQL or R.

•       Proven record of building interactive dashboards in Power BI. Exposed to advanced usage of DAX language.

•       Positive, proactive attitude and ability to work well in teams.

•       Exceptional skills in listening to leaders & cross functional heads, articulating ideas and complex information in a clear and concise manner.

•       Good time management and communication skills

Basic Qualifications:

•       B.E. or B. Tech or B.Sc. (Statistics or Mathematics) or B. Com or B.A. Economics

•       Excellent skills in MS-Excel & Power BI

•       Basic knowledge of CRM and sales management systems (e.g., Salesforce) is a plus.

•       Basic skills in MS-Word, & MS-PowerPoint

Preferred Qualifications:

•       2 to 3 years work experience with analytics solutions

•       Intermediate skills in Programming Languages.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.