Offer summary

Qualifications:

College degree or high school diploma required., 1+ years of customer service experience, with 3+ years preferred., Strong communication skills and ability to multitask effectively., Detail-oriented with experience in operating office equipment..

Key responsabilities:

Receive and respond to customer inquiries via phone, chat, and email.

Identify and resolve customer issues, escalating complex problems as needed.

Provide detailed product information and support to customers.

Maintain accurate records of customer interactions in the CRM system.

Job description

Dedicated to Excellence, Committed to Service

Abeka Customer Experience (Part Time/Remote)

The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records.

Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI.
Pay is $15.53/hr., 25 hrs./wk., no benefits.

Receive Customer Inquiries

Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions.

Resolve Customer Issues

Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary.

Provide Product Information and Support

Explain product features, benefits, usage instructions, and address customer concerns about product functionality.

Maintain Accurate Customer Records

Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system.

FLSA Status - Scanning (Non-exempt)

Education

College Degree, HS (Required)

Work Experience

Required Experience:

1+ years in customer service

Preferred Experience:
3+ years in customer service

Physical Requirements and Skills

Communication, Deadline Management, Detail-Oriented, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently

Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.

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