Senior Enablement Manager - Channel

• Leading process mapping and workflow design implementation :
  - Analyze current manual processes and mapping to new to be processes to inform systems and enablement capabilities.
  - Map out new automated processes and create a clear transition pathway.
  - Develop comparisons and simulations to illustrate process improvements.

• Developing and Establishing Training playbooks :
  - Develop a detailed playbook with screenshots, process flows, and FAQs.
  - Design and implement a change management strategy to ensure smooth adoption.
  - Collaborate with internal teams and partners to gather insights and feedback.
  - Create training materials and conduct sessions to support onboarding.

• Collaborating with the Partner Strategy team to deliver programs that drive behavior change and increase performance and productivity across our Partner ecosystem.

• Collaborating with the Channel Sales team to manage partner progress and success against the enablement plan.

• Consolidating of feedback, create and establish insights/reports, and utilize the right tools to provide insights and recommendations to drive cross functional joint planning.

• Have proven experience in partner enablement, change management, or similar roles with a solid understanding of B2B sales processes and partner ecosystems.

• Have excellent communication and documentation skills, including experience with project management and process improvement methodologies.

• Have experience with enablement content design, development, and delivery, with the ability to translate complex technical processes into user-friendly content.

• Be an independent and proactive problem solver; capable to implement business plans and strategies in a dynamic environment.

• Be technically proficient with an ability to utilize multiple systems, including PRM/CRM/quoting tools, Zoom’s platform, Asana and Salesforce.

• Demonstrate the ability to work in a dynamic environment while solving problems quickly and creatively.

• Be a self-starter with an aptitude for problem-solving and working cross-functionally with others.

• Have experience in the UCaaS or Collaboration industry (ideally).

• Have experience in Partner sales onboarding (ideally).

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.