Salesforce Administrator

Your Role At A Glance

The Salesforce System Administrator is a key member of the Business Systems team, responsible for resolving support cases assigned to Business Systems. This role also ensures efficient system administration, including user access, roles, profiles, and permission sets. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases. 

How You’ll Drive Success

Support And Troubleshooting

• Act as tier one support for Business Systems, managing, resolving, and escalating support cases within the Salesforce platform.
• Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.

User And Security Management

• Manage user access, roles, profiles, permission sets, and security settings to ensure compliance and efficiency

Continuous Improvement

• Stay up-to-date with Salesforce releases and industry best practices, proactively recommending enhancements to the Business Systems team.
• Document configurations, processes, and best practices to support team knowledge-sharing and compliance.
• Performs other duties as assigned.

The Talents We’re Seeking

Education

• Bachelor’s Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
• Salesforce Administrator Certification (ADM-201); Advanced Administrator (ADM-211) is a highly preferred.

Required Skills

• 2+ years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
• Experience using Service Cloud – managing cases and troubleshooting reported issues.
• Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
• Strong experience with reports, dashboards, and data analysis within Salesforce.

Preferred Skills

• Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy-to-understand manner.
• Detail-oriented with a strong focus on data accuracy and system integrity.
• Proven time management skills and a track record of working in a team environment successfully supporting others.
• Well-organized, attention to detail, and able to multi-task.
• Problem-solving and analysis skills.

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively.
• Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions.
• Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability.
• Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement.

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.

Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws.

EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.