Supervisor, Nurse Care Manager

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Supervisor, Nurse Care Manager plays a pivotal role in overseeing the day-to-day activities of the Nurse Care Managers, ensuring smooth and efficient delivery of patient care across the organization. This role focuses on supervision, training, performance management, and continuous education while ensuring optimal care coordination. The Supervisor will work closely with the Clinical Operations team to ensure the seamless management of patient care, particularly around transitions of care, discharge assessments, and the implementation of care plans. The Supervisor is responsible for maintaining the consistency of workflows and ensuring that the Nurse Care Managers are equipped to provide high-quality, patient-centered care. This role also involves contributing to strategic decision-making, mentoring team members, and supporting the operational aspects of care delivery.

Skills Required:

• Unrestricted registered nursing license in the state(s) of care management activities
• At least 5 years of experience in a health-related field, supporting patient care delivery, public health, or population health initiatives
• Demonstrated expertise in care management and care coordination, particularly for complex patients with multiple healthcare needs
• Experience with EHR or CRM systems for real-time documentation
• Strong organizational skills, with the ability to prioritize and meet deadlines efficiently
• Experience with supervisory responsibilities, including performance management, coaching, and training
• Proficiency in Microsoft Excel for data analysis and reporting
• Excellent oral and written communication skills, capable of conveying information clearly and effectively
• Ability to maintain professional boundaries with both team members and patients
• Cultural humility and the ability to engage with diverse community members
• Technologically savvy, with experience utilizing systems such as PowerBI (preferred)
• Ability to work remotely full-time, with a flexible, adaptable mindset

Key Behaviors:

Leadership & Mentorship:

• Provides direct supervision to Nurse Care Managers, offering guidance, coaching, and support. Ensures the team remains motivated, informed, and well-prepared to deliver exceptional patient care.

Collaboration & Teamwork:

• Works effectively with cross-functional teams to coordinate care and optimize patient outcomes. Collaborates with Clinical Operations leadership to address challenges and improve processes.

Efficiency & Time Management:

• Demonstrates strong organizational skills and the ability to prioritize tasks, ensuring all team members stay on track and that patient care is not delayed.

Patient-Centered Focus:

• Always advocates for the best interests of patients, ensuring care plans are clearly communicated, implemented, and followed through.

Adaptability:

• Thrives in a fast-paced, dynamic environment, showing flexibility and responsiveness to the evolving needs of the organization and patients.

Data-Driven Decision Making:

• Utilizes data to drive operational improvements, assess team performance, and ensure the highest quality of care for patients.

Effective Communication:

• Engages in open, respectful communication with staff, patients, and other stakeholders, ensuring clear understanding and efficient problem-solving.

Competencies:

Clinical Expertise:

• In-depth knowledge of care management, care coordination, and transition-of-care protocols, particularly for patients with chronic conditions and complex health needs.

Supervisory Skills:

• Ability to manage a team of care managers, including conducting performance evaluations, training new hires, and fostering professional growth within the team.

Critical Thinking & Problem Solving:

• Ability to identify gaps in care or workflow inefficiencies, applying critical thinking to resolve issues and ensure continuous improvement in patient outcomes.

Operational Excellence:

• Strong understanding of how to manage workflows, optimize team productivity, and improve patient outcomes through effective operations.

Technology Proficiency:

• Experience using various technology tools (EHR, CRM, Microsoft Excel, PowerBI, etc.) to document patient care, track team performance, and generate reports.a

Communication & Relationship Building:

• Skilled in both written and oral communication, effectively conveying information to diverse groups of people, including patients, families, healthcare providers, and internal teams.

Cultural Competence:

• Demonstrates sensitivity to cultural differences and engages with patients and colleagues in a respectful and inclusive manner.

Outcome-Focused:

• Committed to achieving positive clinical and operational outcomes through effective management and coordination of care.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.