Offer summary

Qualifications:

Fluent in English and Spanish (C1/C2 level in both speaking and writing), 2+ years of account management experience, preferably remote, College degree (completed or nearing completion), Excellent communication, organization, and relationship-building skills..

Key responsabilities:

Maintain and grow strong relationships with clients through regular check-ins

Anticipate and resolve issues proactively with clients or their team members

Identify opportunities for upselling and cross-selling services

Update internal databases and generate reports as needed.

Job description

Job Title: Account Manager

Location: Remote (Working US Hours)

Salary: R17,000 - R22,000/month + Commission

Working Hours: US Hours (To Be Confirmed)

About Our Client

Our client specializes in building exceptional remote teams across Latin America for fast-growing businesses in the United States. Their goal is to provide outstanding service to their clients while maintaining a supportive, dependable, and high-energy work culture.

The Role

They are looking for a bilingual Account Manager to support and grow client relationships. In this role, you will manage and expand client accounts, support onboarding, and ensure smooth operations across projects and teams. You'll work closely with both clients and internal team members to deliver an exceptional service experience.

Responsibilities:

Maintain and grow strong relationships with clients through regular check-ins
Anticipate and resolve issues proactively with clients or their team members
Identify opportunities for upselling and cross-selling services
Generate referrals and new opportunities within existing accounts
Present new placements, schedule calls, and assist in onboarding
Update internal databases and generate reports as needed
Coordinate placement logistics and keep relevant stakeholders informed
Monitor and share feedback on team member performance and client satisfaction

Requirements

Fluent in English and Spanish (C1/C2 level in both speaking and writing)
2+ years of account management experience (preferably remote, working with US/UK/Canadian clients)
College degree (completed or nearing completion)
Excellent communication, organization, and relationship-building skills
A quiet home office with a desk and office chair
Reliable internet (minimum 10 Mbps download / 2 Mbps upload)
Laptop/desktop with 8GB RAM, 1.6GHz processor, and 50GB of free space
Headset and smartphone
Backup work location and internet option (e.g. mobile hotspot, WiPod, Multibam, etc.)
Preferred: Experience in the outsourcing or staffing industry
Note: Applicants are expected to have their own remote work setup no infrastructure setup support is provided.

Why Work With Us