Senior Data Analyst

About ZAVA

We're on a mission to provide our patients with accessible and dependable healthcare at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial and Operations Specialists works collaboratively to develop and maintain a digital healthcare platform that suits our patients' needs and schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. By delivering a safe and efficient digital healthcare service, we've provided over 12 million consultations across the UK, Germany, France, and Ireland, enabling millions of people to have essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. We're doing more than providing healthcare, we're enabling and empowering people by making healthcare work for them. We’re here because we care about healthcare, and we plan to be the largest digital primary healthcare platform for people across Europe.

About the role

The Senior Data Analyst at ZAVA will be responsible for understanding, and helping others understand, how to optimize our products and services for patients across multiple locations.

With millions of data points accumulated over 12 years of operating ZAVA in various countries, the role involves leveraging this wealth of real-world experience to guide future decisions. The Senior Data Analyst will use the insights from past data to inform and validate the direction of our future initiatives.

They will create tools and dashboards to break down key drivers of product performance in clear, actionable ways. Additionally, they will help define our KPIs and end-to-end patient flows, driving performance by surfacing insights, supporting tactical decisions, and influencing product strategy with a compelling, evidence-based narrative that resonates with both technical and non-technical audiences.

Key Accountabilities:

• Leading a collaborative problem-solving process to define meaningful, relevant and easily understood KPIs around product performance.
• Creating comprehensive end-to-end analysis and dashboards that visualise key metrics across; product improvements, clinical, operations, marketing and more functions, transforming data into actionable insights.
• Seeking and validating trends in data that help the business to grow by focusing on good patient outcomes.
• Collaborating with other team members to better understand user behaviour through experimentation and testing. 
• Provide support on A/B and multivariate testing and other best-practice analytical techniques during the feature development process.
• Identifying tracking requirements to enable accurate reporting/measurement. Work with our developers to get these implemented.
• Helping to develop and maintain our business intelligence tool (DBT and Lightdash) by adding new metrics in line with emerging areas of business interest and product development.
• Be a passionate ZAVA data advocate, inspiring others to embrace and utilise data through compelling storytelling, evidence-based insights, and impactful analysis.

We would love you to have the following:

Technical skills & experience:

• Strong SQL skills and experience working with data warehouses (preferably in AWS) and data transformation tools like ETLeap and DBT.
• Strong directive use of business intelligence tools - like Lightdash or similar BI tools.
• Confidence in managing senior (Heads of and C-suite) stakeholders from across the business.
• Attention to detail - being able to identify anomalies in the data and spot trends before anyone else.
• Proven experience working with web tracking tools (Segment/Google Analytics).

Nice to have, but not at all essential:

• Experience in the healthcare industry, or a tech company
• A/B testing tools and practical examples
• Mentoring analysts (whether in a formal or informal capacity)

Personal qualities

• Can work as part of a team
• Ability to adhere to regulations and policies
• Ability to follow tasks through to completion
• Desire to want to help patients - caring and empathetic
• Strong initiative
• Humble: you listen and take on feedback, and you are kind and caring to those around you.
• Inquisitive: you question the status quo and dare to do things differently.
• Resilient: you embrace change and face challenges.
• Macher: you are innovative and rise to the occasion to build things that make a difference.
• Collaborative: you work well as part of a team, supporting and being kind to others

What you can expect from working at ZAVA!

Knowledge Sharing - We’re learning all the time (mostly from each other) because we don’t work in silos. We talk, teach and ask questions - sharing knowledge so that we can all develop new skills.

Wide range and variety of data - From sensitive patient data to marketing and web analytics, you can expect to work with a wide range of complex data.

Make an impact - By leading a collaborative problem-solving process to define meaningful, relevant and easily understood KPIs around product performance, you will see the impact of your insights and the overall value to the business.

Trust and autonomy - You’ll have the freedom to manage your schedule and will be trusted to run projects from end to end. A lot of analysis will be performed in SQL but you’ll also be given the flexibility to use other data tools such as Python and R - whatever you prefer using. We also welcome our employees to introduce new tools, experiences and ways of working.

Company-wide benefits - Please see a full list of our benefits below.

Benefits from the day you join:

🏖 25 days holiday per year + bank holidays + your birthday off

🩺 Healthcare cash back plan through SimplyHealth

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro

🌍 Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

💰 £500 training budget per year 

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we absolutely encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job. Please note: Certain positions will be subject to a satisfactory DBS check.