Solution Engineer

Isos Technology is looking for a strategic, data-driven and personable professional to join our team as the Solution Engineer. This person will thrive in a fast-paced environment and are dedicated to meeting the expectations and requirements of our clients and the Isos team. This position is remote and can work from anywhere in the US, from our Tempe, AZ location to Washington D.C. or anywhere in between.

You’ll report to the Solution Engineering Manager and focus on revealing how Isos Technology can solve specific problems by interpreting highly complex technical information to our clients. Additionally, the Solution Engineer will observe the latest developments and breakthroughs, and pass essential knowledge on to our clients.

Isos Technology is one of the largest Platinum/Enterprise Atlassian Solution Partners in the US. We are headquartered in Tempe, AZ but have offices across the US including Washington, D.C. We work with some of the largest companies in the world helping them to implement and maintain the Atlassian tools. In addition to being everything Atlassian we focus heavily on our people and creating a culture that is fun, challenging and rewarding. In fact, we are consistently on the Best Places to Work list and are always looking for ways to improve.

Responsibilities:

As the Solution Engineer the main responsibilities of this position are as follows:

• Attend pre-sales technical calls as requested by the Business Development Managers (BDM)

• Be prepared by understanding current client requirements and pre-sales notes from the sales team

• Identify the Client's primary requirements for the opportunity (What does the client need?)

• Identify the Client's secondary requirements for the opportunity (What does the client want?)

• Document the Client's primary and secondary requirements in the CRM during all pre-sales meetings, demos, etc.

• Identify opportunities to challenge and/or educate the Client about their requirements, solution, and/or potential pitfalls.

• Understand and communicate potential solution/project pitfalls to the (internal) sales and delivery teams.

• Conduct product demos:

  • Prepare a tailored demo based on the Clients defined requirements and needs

  • Clearly present the Client's primary requirements during the product demo, separately from any secondary requirements. The client needs to clearly understand what the core solution looks like, versus all the secondary wants.

  • Identify and present any additional products or solutions that we're recommending, above and beyond any primary and/or secondary requirements. Provide the client with solution options the Client can determine the priorities and overall solution components.

• Lead the solution estimations and conduct internal meetings for generating service proposals and statements of work (SOW)

• Attend the Client proposal (and SOW) review meetings with BDMs for Net-New opportunities (as required for existing accounts)

• Refine the Client's requirement document for the estimating team to propose the solution options as confirmed by the Client (primary vs secondary requirements)

• Continually improve your overall knowledge of Isos Technology's services and related technologies to assure a well-rounded knowledge of all areas of operation

• When requested, provide the marketing department with:

  • Case study content or introductions to clients

  • Blogs ideas and newsletter

• Attend technical training and obtain certifications as requested by management