Offer summary

Qualifications:

High school diploma or GED required., Experience in a clinical setting, preferably in a patient-facing role., Familiarity with electronic health records and patient documentation., Strong interpersonal and communication skills..

Key responsabilities:

Monitor and screen incoming alerts, calls, and chat communications.

Schedule and participate in audio-visual calls with patients.

Report abnormal values or patient concerns to the Registered Nurse.

Assist with low-level tech support and troubleshooting for patients.

Job description

At the forefront of health tech innovation, CopilotIQ+Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!

What is the Health Navigator role?

Health Navigator

The Health Navigator will monitor and screen incoming alerts, calls and chat communications. The Health Navigator schedules and participates in audio-visual calls with patients participating in the chronic care remote monitoring program. They will report abnormal values or other patient concerns to the Registered Nurse. The Health Navigator acts as a liaison for patients to ensure that all needs are met during monitoring. They will work with all members of the clinical care team to enhance health care outcomes and take the initiative to ensure clinical care and related support services are made available to patients. They will think critically and creatively about what is needed to provide virtual in-home support while assisting with the low-level tech support and troubleshooting for patients.

We are seeking full-time coverage Monday through Friday from 9:00 AM to 5:30 PM PST.

What you’ll be doing:

Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities.
Register patients in the EHR system.
Assist in reviewing patient records and documentation.
Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools.
Support patients’ physical and emotional wellness through communication to the Registered Nurse regarding concerns, changes in condition and all medical complaints.
Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved.
Schedule task appointments in the EHR.

What you’ll bring:

High school diploma or GED required.
Experience working in a clinical setting, preferably in a patient-facing role is required.
Familiarity with electronic health records and patient documentation.
Strong interpersonal and communication skills to effectively interact with patients, families, and care teams.
Ability to work collaboratively in a healthcare environment to support coordinated care efforts.
Strong computer skills and ability to learn and use new technology.
Empathy, compassion, and patience.
Superior listening, verbal, and written communication skills.
High level of professionalism and ability to work independently and with a team remotely.
Strong problem-solving abilities with attention to detail.
Ability to handle stressful situations appropriately.
Adaptability, patience, and a positive attitude.
Must be able to work from home with a HIPAA compliant environment.
Must be available to work some holidays.