Director, Client Engagement

*This is a remote based job. We are looking for someone in the Eastern time zone.

Position Summary: To manage strategical and tactical processes throughout the business engagement and develop an accurate marketing strategy which strikes a perfect a balance between organizational growth and corporate clients' requirements. Duties of Director, Client Engagement are not just related to business engagements, but extend to providing leadership with an innovative perspective, initiating, and facilitating communication across different channels of communication. She/he also has to monitor technical, legal, and sales processes, which results in providing profitable results to the organization

Essential Duties and Responsibilities include the following:

• Providing the required solution delivery to the client in the assigned time frame, and monitor each and every aspect of business engagement from start till end
• Responsible for achieving business results such as client satisfaction and profit.
• Overall accounts management which includes basic accounting, accounts growth, accounts profitability, and developing strategies for successful target completion
• Developing business strategy with respect to proceeding of business engagements, plan execution, and personnel management for optimum target utilization
• Demonstrating an innovative leadership strategy for accomplishment of business goals set by the organization and corporate clients
• Maintaining long lasting business relationship with current and previous clients, and proposing new and profitable business opportunity with key clients
• Striving to develop relationships and/or awareness of Bristol, above the day-to-day contact
• Managing profitability in business engagement by tracking work statements, budgeting the entire proceedings, and providing optimum management of time and resource
• Maintaining consumer satisfaction by maintaining the quality of services offered, ensuring the delivery of work in the assigned time, maintaining client invoice, as well as resolving the clients complains and queries
• Managing the entire team involved in the business project, mentoring / organizing the training of the team involved, scheduling team resource in shifts, and resolving issues giving rise to conflicts within the team
• Coordinating with technical, legal, and sales department and communicating the same with the project team to ensure optimum performance of the team
• Demonstrating excellent oral, verbal, written, and presentation skills for effective communication between business organization and corporate clients
• Developing profitable marketing strategy for customer outreach and extending consumer base, developing sales pitch, etc., for customer presentations

• Promote team building and internal relationships
• Other duties, as assigned

Requirements

• Bachelor's degree (B.S. or B. A.)
• Minimum of five years of client account management/ relationship management experience. Relocation and/or Real Estate experience is a plus; Proven track record of providing superior client service in an advisory or consultative role
• Strong project management skills
• Intermediate Computer Skills in Word and Excel
• Travel required

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Compensation & Benefits

• Unlimited paid time off
• Medical, Dental and Vision Benefits
• FSA & HSA accounts
• 401k with 50% match
• Life and personal accident insurance
• Adoption assistance
• Tuition reimbursement
• Employee assistance program
• Marketplace for personal shopping discounts

Connection and belonging at Bristol

At Bristol Global Mobility, we are committed to leading a diverse and inclusive workplace where all our people are empowered to succeed. As a committed signatory of the UN Women’s Empowerment Principles (WEPs), CEO Action! and member of Includability, we are passionate about equal opportunities and actively encourage applicants from all backgrounds.

 If you have a disability or condition which may affect your ability to take part in our application process, please let us know and we will make reasonable adjustments for you.