Partner Account Manager - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Partner Account Manager’s primary goal is to manage an assigned national account territory—serving customers across all tiers—while maintaining a high level of service and driving account growth. This is achieved through strategic collaboration with the account’s National and Regional Sales Managers, and by building strong relationships with the account’s internal teams, including Account Executives and Support Staff. The Partner Account Manager serves as the primary internal PCNA contact for their assigned account(s) and is responsible for supporting all needs related to pre-sale, order management, and post-sale inquiries.

Key Responsibilities

• Serve as the primary contact for assigned national accounts, overseeing daily service needs and partnering with sales leadership to support strategic growth initiatives and achieve defined revenue targets.
• Build strong relationships with internal teams and sales partners, including Field and National Sales Managers, Strategic Account Managers, and other key stakeholders, to align on account goals and execution, while also mentoring Partner Support Specialists to ensure consistent, high-quality support.
• Collaborate cross-functionally with internal departments (Production, Marketing, Order Processing, Product Development, etc.) to ensure seamless order fulfillment and overall customer satisfaction.
• Oversee order progress from start to finish, providing proactive communication and resolving issues at all stages — including inventory, artwork, approvals, production delays, and post-shipment claims.
• Support customers by acting as a subject matter expert on PCNA products and digital tools. Guide customers using in-depth knowledge of product features and decoration capabilities, and assist with training, troubleshooting, and navigation across platforms.
• Support special customer initiatives including merchandising projects, custom quote creation, virtual mockups, and non-standard decoration requests.
• Manage and maintain catalog programs within assigned territories, including setup, updates, and year-end wrap-up.
• Leverage internal systems like Salesforce to track large quotes, customer activity, and follow-ups to ensure visibility and help drive closure.
• Stay informed on international business needs, including Canada-specific requirements.
• Travel as needed to attend tradeshows and customer visits in support of account development.
• Perform other duties as assigned.

Skills and Knowledge

• Excellent written and verbal communication skills

• Confident using digital tools and systems, with the ability to learn new platforms quickly

• Highly organized and capable of independently managing multiple tasks and projects, while effectively prioritizing workload

• Skilled at building strong, collaborative relationships with both customers and internal teams

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

• Strong typing and data entry skills

• Experience with Salesforce or other CRM platforms is a plus

• Comfortable working with data and reports to support account planning and decision-making

• Demonstrates professionalism, adaptability, and attention to detail in all interactions

Minimum Qualifications

• High school diploma or GED required

• Minimum of 3 years of sales or customer service experience managing assigned accounts or territories

• (Internal Candidates) OR a minimum of 6 months of experience in an Account Manager role

Shift: 9:30AM - 6:00PM EST

Together We Inspire Pride 

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.