Offer summary

Qualifications:

Strong technical knowledge and problem-solving skills., Excellent communication skills, both written and verbal., Ability to work collaboratively in a fast-paced environment., Experience in customer support or technical support roles is preferred..

Key responsabilities:

Provide timely and empathetic support to customers through various communication channels.

Collaborate with cross-functional teams to troubleshoot and resolve complex issues.

Document troubleshooting steps and solutions to enhance the knowledge base.

Contribute to the development of support processes and collaborate with the sales team.

Job description

As a Technical Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support. You’ll be working in a fast-paced, tech-driven environment where your contributions will directly impact our user experience and product evolution. If you're passionate about technology, eager to learn, and thrive in collaborative environments, we want you on our team.

Responsibilities:

Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction;
Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience;
Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team;
Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness;
Collaborate closely with the sales team in driving new sales and managing renewals;
Share insights and feedback to improve the product and service and contribute to long-term solutions.

Required profile