Offer summary

Qualifications:

Fluency in English (B2 or higher) and Russian (C1 or higher) is required., Strong analytical thinking and problem-solving skills are essential., Experience in customer-facing roles within large-scale software development environments is necessary., Familiarity with APIs, web languages (HTML, CSS), and Agile frameworks is preferred..

Key responsabilities:

Establish communication channels between clients and SOFTSWISS teams.

Assist clients with technical requests and perform initial troubleshooting.

Prioritize and route client cases to relevant teams for resolution.

Consult clients on product usage and monitor their system metrics proactively.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Middle Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations.
Learn More

Key responsibilities:

Establishing communication channels between the Client and SOFTSWISS Teams
Acting as Client’s representative within the Platform
Assisting the Client with technical requests/issues via the helpdesk
Performing initial troubleshooting, debugging and issue iteration
Routing unsolved cases to related teams
Prioritisation of Client's cases on the Platform
Consulting the Client on their use of our product
Acting as a stakeholder for client-relevant product requests
Iterating Client's ideas and problems to tailor our product to their needs
Proactive monitoring of Client's system and its metrics, both technical and business-related

Requirements:

Fluency or proficiency in English, with a minimum level of B2 or higher
Fluency or proficiency in Russian, with a minimum level of C1 or higher
Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution and ability to collaborate within cross-functional teams
Strong analytical thinking skills, including the ability to distinguish correlation from causation, capability to identify patterns, solve complex problems, and think critically under pressure
Experience with business analysis and product management processes to align technical solutions with customer needs.
Previous work experience in large-scale software development environments, including customer-facing roles
Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
Proficiency in analyzing datasets to extract actionable insights and drive decision-making
Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems
Command of markup web languages (HTML, CSS)
Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices
Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
Desire and ability to learn new concepts, tools, and methodologies quickly

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.