Technical Services Supervisor

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Technical Services Supervisor!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location:  Remote - US/USA

Summary:

As a Technical Services Supervisor, you will be responsible for supervising a team that provides technical support across all security industry technology types (access, burg, fire, video).  Provide general oversight on day-to-day activities, to ensure that department items are completed on time and to customer and company guidelines.  Position will coordinate support efforts to both internal and external personnel and be used as a point of escalation.  Identify and provide solutions/tips to resolve department challenges and document items for record. Implement and measure the effectiveness of improved process or operational policies put in place by management team. Provide training and performance management to team. Suggests changes to products or services to fulfill customer needs.

What You'll Do:

• Team Management:
  • Direct supervision of day-to-day activities of hourly work force to enhance the customer experience.
  • Maximize efficiency, reduce overall operating costs, and promote company growth.
• Process Improvements:
  • Maintain quality standards by completing audits of work performed to ensure customer expectations are being meet and implement corrective actions to address process, knowledge, or technology gaps if necessary.
• Create, Update & Maintain Department Resources
• Training & Development:
  • Assist with the development of training plans for new hires and existing employees to ensure functional knowledge is maintained.
  • Provide constructive feedback and coaching.
  • Contribute to performance management items to include corrective action and appraisals.
  • Ensure personnel items are addressed within a timely manner.
• All Other Duties as Assigned

What You'll Need:

• Bachelor's Degree or Equivalent Work Experience.
• 2+- Years: Supervisory Experience - Preferred
• 2+ - Years: Security Industry Experience - Preferred:
  • Experience with utilizing or troubleshooting physical security hardware is preferred.
• 3+ - Years:  Helpdesk Experience - Preferred:
  •  Helpdesk support experience or functional area - preferred.
• Network Knowledge - Preferred:
  • Basic networking and hardware experience - preferred.
• Microsoft Dynamics Experience - Preferred:
  • Experience with Microsoft Dynamics is preferred as work is flowed through this system.
• Computer Literacy:
  • Must be proficient with Microsoft programs.
• Organization Skills:
  • Must have strong organizational skills to document support and maintain department resources.
• Communication & Interpersonal Skills:
  • Must be able to intelligently communicate (verbal and written) to internal and external Customers and Management.
• Deductive Reasoning Skills:
  • Must be able to listen, understand, breakdown information being provided, and provide accurate direction on what is needed to resolve technical issues.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.