Offer summary

Qualifications:

Proven experience in medical administration or as a medical receptionist., Exceptional communication skills, both written and verbal., Strong organizational skills with the ability to manage time effectively., Proficiency in healthcare software and Google Workspace..

Key responsabilities:

Manage and prioritize a high volume of patient communications, handling approximately 60 emails daily.

Orchestrate patient scheduling through multiple channels, including email and phone.

Serve as the welcoming voice of the practice, managing inbound phone lines during business hours.

Collaborate with the practice owner and manager to improve administrative processes.

Job description

This is a remote position.

Schedule:

24 hours per week
Monday, Wednesday and Friday: 9am to 6pm Melbourne, VIC
Includes 1 hour unpaid break

Client Overview

Join a thriving psychology practice that’s on an exciting growth trajectory! This innovative healthcare provider is expanding its services and seeking a dedicated professional to support their mission of delivering exceptional patient care. As a key member of the team, you’ll play a crucial role in streamlining operations and enhancing patient experiences in a dynamic, fast-paced environment.

Job Description

Embark on an exciting opportunity as a Medical Administrative Assistant in a rapidly growing psychology practice. This role offers a unique blend of healthcare administration and customer service, allowing you to make a meaningful impact on patient care while developing your professional skills. You’ll be at the forefront of managing high-volume patient communications, streamlining scheduling processes, and ensuring smooth day-to-day operations. As the practice expands into allied health services, you’ll have the chance to grow with the business, potentially increasing your responsibilities and hours. This position is ideal for a detail-oriented, empathetic professional who thrives in a fast-paced environment and is passionate about contributing to the mental health field.

Responsibilities

Manage and prioritize a bustling inbox, handling approximately 60 emails daily from patients and healthcare partners with efficiency and care
Orchestrate seamless patient scheduling by managing bookings through multiple channels, including email and phone
Serve as the welcoming voice of the practice, operating inbound phone lines during business hours
Drive practice financial health by following up on unpaid invoices with tact and professionalism
Proactively engage with patients for rebooking, enhancing continuity of care and practice growth
Collaborate closely with the practice owner and manager to continuously improve administrative processes
Adapt to new technologies and systems as the practice evolves, contributing to its expansion into allied health services

Requirements

Proven experience in medical administration or as a medical receptionist, with a passion for the healthcare industry
Exceptional communication skills, both written and verbal, with a talent for building rapport with patients
Demonstrated ability to manage high-volume email correspondence and maintain impeccable phone etiquette
Strong organizational skills with a knack for prioritizing tasks and managing time effectively in a fast-paced environment
Proficiency in healthcare software and Google Workspace, with a willingness to learn new systems quickly
Meticulous attention to detail and an unwavering commitment to maintaining patient confidentiality
Ability to work independently in a remote setting while maintaining strong team collaboration
Empathy and patience when dealing with sensitive patient matters
Enthusiasm for contributing to the growth and success of a dynamic healthcare practice