Customer Service Quality Assurance Specialist
Offer summary
Qualifications:
Minimum of 1 year of experience in a remote or BPO setup., At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role., Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk., Strong analytical skills with keen attention to detail and excellent communication skills..Key responsabilities:
- Conduct comprehensive reviews of customer support interactions to evaluate service quality.
- Ensure customer service representatives adhere to established quality standards.
- Provide detailed, constructive feedback to support agents and team leads.
- Collaborate with team leads to identify areas for agent development and track QA performance metrics.
Job description
Join Our Team as a Customer Service Quality Assurance Specialist!
ABOUT US: Come be part of a premier e-commerce company dedicated to delivering outstanding customer experiences! We are seeking a highly detail-oriented Customer Service Quality Assurance Specialist to ensure our support team maintains the highest standards of service.
WHY THIS ROLE MATTERS: As a Customer Service Quality Assurance Specialist, you will play a vital role in evaluating and enhancing the quality of customer interactions. Your insights will directly contribute to improving customer satisfaction and maintaining our reputation for exceptional service.
IDEAL CANDIDATE:
- Minimum of 1 year of experience in a remote or BPO setup.
- At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role.
- Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
- Strong analytical skills with keen attention to detail.
- Excellent communication and collaboration skills.
- Prior experience with ticketing systems and quality assurance tools is preferred.
KEY RESPONSIBILITIES:
- Conduct comprehensive reviews of customer support interactions across all channels to evaluate service quality.
- Ensure customer service representatives adhere to established quality standards.
- Provide detailed, constructive feedback to support agents and team leads.
- Collaborate with team leads to identify areas for agent development.
- Contribute to the creation and refinement of training materials and internal knowledge bases.
- Track and report on QA performance metrics to support ongoing improvements.
WORK HOURS:
- Full-Time, Remote
- Operating on US PST hours
COMPENSATION & PERKS:
- $5 per hour with annual performance-based increases
- Paid Time-Off
- Performance & Recognition Bonuses
- HMO + Dental Coverage
- Company Swag Kits
- Year-End Bonus
HOW TO APPLY: Submit your application using the link below: Apply Here APPLICATION CODE: JAZZHR
If you're passionate about maintaining customer service excellence and have a sharp eye for quality improvement, we can't wait to hear from you!
Required profile
Experience
Hard Skills
Other Skills
- Customer Service
- Detail Oriented
- Quality Assurance
- Analytical Skills
- Google Sheets
- Quality Assurance
- Collaboration
- Communication
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