IT Support Specialist

IT Support Specialist

Job Type: Full-time
Work Mode: Remote

Role Overview:

We are looking for a proactive and trustworthy IT Support Specialist to join a fast-growing international team. In this role, you'll be responsible for managing internal IT operations, supporting employees with system access and configuration, and ensuring a secure and efficient tech environment across the company. This is a fully remote position for candidates based in Brazil or Argentina.

Responsibilities:

• Provide day-to-day support for internal tools and systems

• Manage user onboarding and offboarding, including access setup and device configuration

• Administer SaaS tools and user groups (Google Workspace, Okta, Slack, etc.)

• Support MDM (Mobile Device Management) using tools like Kandji, JAMF, or similar

• Collaborate with cross-functional teams to resolve access or device-related issues

• Maintain IT documentation and inventory

• Troubleshoot software, hardware, and connectivity issues

• Support implementation of internal security best practices

Mandatory Requirements:

• 2+ years of experience in IT Support or IT Administration roles

• Experience managing user access, systems, and internal SaaS platforms

• Hands-on experience with Google Workspace Admin and Jira (or similar ticketing system)

• Familiarity with MDM tools (Kandji, JAMF, or similar)

• Strong communication skills in English (written and verbal)

• Ability to work autonomously and handle sensitive information responsibly

• Residing in Brazil or Argentina, with full-time availability

 Bonus Points:

• Experience automating tasks using Python or Bash

• Familiarity with remote support tools

• Exposure to DevOps environments or collaboration with engineering teams

• Knowledge of IT inventory management and internal documentation

• Understanding of security best practices in IT

Ready to join a remote-first, collaborative tech team? Apply now and take the next step in your IT career!