Associate Director, Hub Services

Profoundly Improve People’s lives by Revolutionizing the Delivery of RNA Therapeutics

At Avidity Biosciences, we are passionate about the impact of every employee in realizing our vision of improving people’s lives by delivering a new class of RNA therapeutics. Avidity is revolutionizing the field of RNA with its proprietary AOCs, which are designed to combine the specificity of monoclonal antibodies with the precision of oligonucleotide therapies to address targets and diseases previously unreachable with existing RNA therapies. If you are a committed, solution-oriented thinker, join us in making a difference and become part of our growing culture that is integrated, collaborative, agile and focused on the needs of patients. 

Avidity Biosciences, Inc.'s mission is to profoundly improve people's lives by delivering a new class of RNA therapeutics - Antibody Oligonucleotide Conjugates (AOCs™). Utilizing its proprietary AOC platform, Avidity demonstrated the first-ever successful targeted delivery of RNA into muscle and is leading the field with clinical development programs for three rare muscle diseases: myotonic dystrophy type 1 (DM1), Duchenne muscular dystrophy (DMD) and facioscapulohumeral muscular dystrophy (FSHD). Avidity is broadening the reach of AOCs with its advancing and expanding pipeline, including programs in cardiology and immunology through internal discovery efforts and key partnerships. Avidity is headquartered in San Diego, CA. For more information about our AOC platform, clinical development pipeline, and people, please visit www.aviditybiosciences.com and engage with us on LinkedIn and X.

The Opportunity

The Associate Director, Hub Services will serve as an implementation leader in creating and developing a highly customized, HIPAA-compliant case management CRM system.  Initially, the focus of this role will be to design efficient and effective workflows in the CRM for front-end users by implementing a user-friendly experience for the Patient Services field team.  As the CRM build progresses, this role will have responsibilities that include the implementation of a chosen reimbursement Hub vendor, including the project plan associated with operational readiness for a product launch.  Additionally, this role will manage a team of internal case managers leading into product launch.  

What You Will Contribute

•  Serve as the Patient Services/Hub Services lead in designing and developing a highly customized CRM build-out (in partnership with IT), assuring that the platform provides a user-friendly experience for a field-facing team.
•  Actively participate in user acceptance testing, including not only the case management platform built but also the integration of additional vendor add-ons into the case management platform.
• Manage the infrastructure build-out and operational readiness (including developing and implementing PSPs and business rules) of a selected reimbursement Hub vendor in preparation for a product launch.
• Design effective workflows for the case management team, incorporating technology/AI to drive efficiency in day-to-day activities.
• Develop a training guide defining the overall flow of work between various stakeholders (both internal and external). 
• Translate strategic initiatives into tactical planning to support the growth and success of the Avidity team.

Post-Launch/Steady State Responsibilities

• Oversee the day-to-day operations of a hybrid model Hub Services Program by developing strong partnerships with both internal and external stakeholders.
• Build and manage a diverse team of highly experienced Case Managers to progress the individual patient journey in coordination with Patient Access Liaisons and Site of Care team members.
• Serve as an SME for escalations, actively participating in the prompt resolution of escalations.
• Identification and communication to the cross-functional team of regional and territory access issues and trends as they relate to payor challenges.
• Support and evaluate eligibility of requests for the patient support program.

What We Seek

•  Bachelor’s Degree required.
• 8+ years of relevant pharmaceutical industry experience, including 3+ years in a Patient Services/Hub Services leadership role.
•  Knowledge of managed care and pharmacy benefit management (PBM) pathways for patient access.
• Experience in product launches with rare disease experience preferred.
•  Strong collaboration and leadership skills to influence internal and external decision-makers.
• Experience building an internal hub and Case Management system.
•  Deep understanding of managing patient support, prior authorization processes, and reimbursement issues pertaining to medical and pharmacy benefit access.
• Demonstrated leadership qualities in promoting the success of a cross-functional, highly matrixed team environment.
• Deep understanding of how to cross-functionally communicate the operational needs of the field team into a viable, user-friendly architecture in the CRM.
•  Knowledge of CMS guidance, HIPAA guidelines, federal and state-level privacy laws, and other pertinent regulatory agency requirements.
•  Demonstrated excellent communication (oral and written), teamwork, organizational, interpersonal, and problem-solving skills with a sense of urgency and follow-up.
• Excel and PowerPoint skills required.
• Ability to travel up to 30% and attend meetings and/or conferences as requested by management.

What We Will Provide To You

• The base salary range for this role is $175,000-$200,000. The final compensation will be commensurate with such factors as relevant experience, skillset, internal equity and market factors.
• Avidity offers competitive compensation and benefits, which include the opportunity for annual and spot bonuses, stock options, and RSUs, as well as a 401(k) with an employer match. In addition, the comprehensive wellness program includes coverage for medical, dental, vision, and LTD, and four weeks of time off.
• A commitment to learning and development which includes a variety of programming internally developed by and for Avidity employees, opportunities for job-specific training offered by industry, and an education reimbursement program.