Offer summary

Qualifications:

Higher or incomplete higher education, preferably from a technical university., Proficiency in English and Russian at Upper Intermediate level or higher., Experience with payment systems and helpdesk systems is preferred., Knowledge of WEB architecture basics is a plus..

Key responsabilities:

Processing customer and payment system requests via Jira Help Desk and email.

Maintaining the efficiency of payment systems and interacting with them.

Analyzing payment issues and reporting patterns to related departments.

Working on a shift schedule, including night shifts.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a PSP Support Agent. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

Processing requests from customers and payment systems in the Jira Help Desk system, as well as by mail Maintaining the efficiency of payment systems Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting Interaction with related departments (2nd line, Finance, Account managers, B2C…)
Working on a shift schedule 2/2 (shift 12 hours, there are also night shifts (2-4 per month))

Requirements:

Higher or incomplete higher education, preference for graduates of technical universities
English and Russian, not lower than Upper Intermediate
Experience with payment systems preferred
Experience in support with helpdesk systems is desirable
Experience in technical support (1st or 2nd line) will be a plus Knowledge of the basics of WEB architecture will be a plus

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.