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Virtual Operations Agent

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Fluent in English with strong communication skills., Proficient in using multiple computer systems and software., Experience in customer service and sales, with the ability to upsell., Organized, reliable, and able to work in a fast-paced environment..

Key responsabilities:

  • Handle incoming and outgoing calls for customer service and order entry.
  • Conduct quality assurance and fraud management audits.
  • Manage customer escalations and follow-up communications via email and calls.
  • Collaborate with the team to achieve sales targets and retention goals.

KR Solar/KR Comm logo
KR Solar/KR Comm SME http://www.kr.solar/
51 - 200 Employees
See all jobs

Job description

Operations Department

Telecommunications & Solar Services

(TV, Internet, Phone, Security & Solar)

  • Incoming & Outbound Calls
  • Customer Service
  • Order Entry
  • Quality Assurance
  • Fraud Management
  • Audits
  • Confirmation Calls
  • Follow Up Calls
  • Upselling & Sales for additional commission opportunities!
  • Retention
  • Customer Escalations
  • Email Communications

Requirements

  • English Speaking
  • Closing Shifts & Saturdays (Eastern Standard Time)
  • Quiet Work Environment
  • High Speed Internet
  • 2 Monitors
  • Computer Savvy
  • Customer Service Skills
  • Team Player
  • Communication Skills
  • Reliable
  • Organized
  • Common Sense
  • Able to work in fast paced environment
  • Able to navigate multiple systems
  • Able to multitask
  • Able to download Zoom

Benefits

  • Training & Development
  • Wellness Resources

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Fraud DetectionUpsellingCommunications SystemsOnline CommunicationZoom (Video Conferencing Tool)

Other Skills

  • Customer Service
  • Order Entry
  • Quality Assurance
  • Sales
  • Communication
  • Multitasking
  • Teamwork
  • Reliability
Are you interested?

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