Offer summary

Qualifications:

3+ years of experience in customer success, support, or technical onboarding., Familiarity with security or cloud infrastructure is essential., Strong communication and interpersonal skills to engage with partners effectively., Ability to work cross-functionally and adapt to a fast-paced environment..

Key responsabilities:

Support the onboarding and technical training of MSP partners to enhance their success.

Provide ongoing post-sale support to ensure partner satisfaction and retention.

Assist in the configuration and deployment of solutions for partners.

Collaborate with various teams to streamline MSP support processes.

Job description

Location: Costa Rica - Remote

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights:

High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role:

Support our growing MSP network with onboarding, technical training, and post-sale support to increase time-to-value and retention.

Key Responsibilities:

Provide technical enablement and business plan execution for new and existing MSP partners.
Support partner configuration, deployment, and success.
Work cross-functionally to improve MSP support processes.

What We’re Looking For: