Offer summary

Qualifications:

Minimum 5 years of claims experience or comparable shop work experience with classic, modern luxury, or exotic vehicles., Strong negotiation skills and ability to maintain high accuracy in estimates., Excellent verbal and written communication skills, with proficiency in Microsoft Suite, especially Excel., High level of automotive technical proficiency and a passion for collector cars..

Key responsabilities:

Review and prepare repair estimates for accuracy using CCC estimate review tools.

Negotiate with repair facilities to agree on repair costs and communicate with the Claims team regarding damage escalations.

Build relationships with classic and exotic repairers and serve as a liaison between adjusters and shops.

Assist in ongoing material damage projects and monitor NPS feedback to promote teamwork.

Job description

As a Material Damage Specialist, you’ll be responsible for reviewing repair estimates for accuracy as well as preparing original estimates. This includes negotiating with repair facilities for claim related repair costs, in addition to providing feedback and direction to independent appraisers. You will also work with the Claims team to resolve damage related escalations and complete virtual repair quality reviews.

Ready to get in the driver’s seat? Join us!

What you’ll do

Virtually review claim estimates and photographs for accuracy using CCC estimate review tools
Negotiate with repair shops to reach agreed repair prices
Prepare estimates using CCC estimating software
Communicate regularly with the Claims team on all things related to damages
Build relationships with classic and exotic repairers
Assist in ongoing material damage projects
Serve as liaison between adjusters and shops to ensure an efficient claim experience
Attend team huddles to help promote teamwork and training
Monitor NPS feedback

This might describe you

Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge and enthusiasm for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to perform against agreed upon goals
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience or comparable shop work experience with classic, modern luxury or exotic/hyper vehicles

Other things to note

This role can be worked from any U.S. remote location.

Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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